Marie Therese Nitcheu

• - Managed the strategic redesign of a B2C customer chatbot: functional scope definition, processing flow optimization, first-contact resolution rate improvement — team of 8 (Business, Product, IT).

• - Wrote functional specifications (SFD), managed functional acceptance testing (UAT), and handled interdependencies — 3 validation sprints delivered on time.

• - Implemented continuous improvement cycles on generative AI models (Azure AI); change management and skills transfer — reducing technical debt.

• - Monitored KPIs and reported to management; adjusted priorities in Agile Scrum mode.

• - Simultaneously managed 4 client projects (combined budget ~€500K, teams of 6 to 12 people) — 85% of deliverables met contractual deadlines.

• - NKI Group: structured multi-entity governance, defined information flows, implemented PMO and strategic OKR/KPI monitoring tools — expertise directly applicable to a cross-departmental IT transformation program.

• - NIN France: end-to-end management of an IT project (€150,000, team of 5 people) — scope definition, specifications, budget tracking, acceptance testing, deployment — delivered on time and within budget, 0 blocking issues in final acceptance.

• - Identified and proactively managed regulatory risks (GDPR); ensured compliance of digital processes and systems — expertise transferable to IT security and sovereignty.

• - Adapted strategic communication for different levels (management, operational, external partners) — international NYSE context.

• - Managed the digital transformation of a large-scale IT system (millions of beneficiaries): audit, persona-based journey mapping, redesign strategy definition — coordinated 3 cross-functional teams (10 people: Business, IT, service providers).

• - Redesigned data flows and integrated business APIs (Station/Elan) — 4 out of 4 batches delivered, 80% on-time delivery rate.

• - Rationalized public portals and FAQs: reduced support contacts by 35% post-launch — measured and documented impact.

• - Managed GDPR compliance across the entire scope; identified and resolved regulatory obstacles — data governance.