Marie Schmit

- Leading HAS V2020 certification

- Deployment of the quality and risk management approach, training of professionals and awareness of regulatory requirements

- Development of engaging tools to involve and unite professionals around continuous improvement,

- Preparation of management reviews with indicator tracking,

- Implementation and monitoring of action plans (PAQSS),

- Facilitation and coordination of committees and working groups,

- Leading a priori risk management (mapping) and a posteriori (adverse events, systemic analyses, crisis management)

- Document management (procedure design, validation, distribution)

- Coordination of audits and evaluations Updating of the professional risk assessment document

- Management of complaints and claims,

- Organization of the European Health Rights Day,

- Evaluation of patient satisfaction,

- Liaison with user representatives,

- Training on the approach to well-being and user rights

- Coordination of the quality approach for healthcare facilities (Group quality policy, experience sharing and evaluations, cross-audits, harmonization of professional practices, needs assessment and creation of methodological tools, preparation for exceptional health situations)

- Digitalization of quality tools (Adverse Event reporting application, PAQSS, complaints, DMS, lessons learned...) and user training for the healthcare and medico-social sectors

- Support for HAS V2024 and V2025 certification preparation, organization of mock visits

- Facilitation of the quality managers' working group

- Pooling of committee work

- Organization of events and activities at the Group level