Marie Schmidt, Customer Service, Virtual Assistant

Freelancer profile translated to English.

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Languages

German
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Ja-Dialog & Cloudworkers
Customer Service Agent
January 2024 - January 2025 (1 year)
- Telephone and written inbound customer service
- Processing customer inquiries and complaints
- Documentation in the CRM system
- Independent work in home office
Sitel
Customer Support Agent
January 2022 - January 2024 (2 years)
- Inbound customer support via telephone and email
- Solution-oriented processing of complex customer concerns
- Adherence to quality and service specifications
SNT Berlin (Vodafone Projekt)
Call Center Agent Inbound
January 2020 - January 2022 (2 years)
- Customer service for existing Vodafone customers
- Contract, billing, and technical inquiries
- Confident handling of sensitive customer data

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