Marie Royer

After a career in digital marketing, I specialized in web project management and customer relations for the past 4 years.

My web project management services include:

- Client brief

- Writing specifications (particularly the functional part, my attention to detail allows me to anticipate potential "hidden" project issues)

- Team management and project monitoring (waterfall, Agile... I adapt to the situation)

- Full project testing before delivery (I place great importance on the quality of what is delivered as it reflects on the provider's reputation)

- Client follow-up (reactivity is key for a confident client)

My customer relations services:

– Training and supporting clients in using the product/service (email, phone, chat)

– Managing a client portfolio

– Client follow-up to address their issues

– Client loyalty strategy

– Gathering feedback and analyzing user experience

– Managing customer complaints and cancellations

– Following action plans and analyzing results and KPIs

– Coordinating and uniting work teams (link between marketing and sales teams)

A final word?

Very curious and self-taught in digital fields, my various international experiences are a strong asset in my professional life. This allows me to put people at the heart of my actions and to demonstrate great adaptability.