Freelancer profile translated to English.

Description

👋 Hello and welcome to my profile!

My name is Olivia, a French-speaking virtual assistant with over 7 years of experience in customer service, primarily in the e-commerce sector and call centers.

I also served as a referent, which allowed me to train agents, ensure quality monitoring, and manage various customer situations.

📞 Phone, 📩 email, 💬 chat: I am comfortable on all channels. I communicate clearly and always keep the customer at the center.

I have worked with brands like Amazon, Veepee, and other online stores, which taught me to handle both emergencies and daily details.

🧰 Tools used:

Freshdesk, Zendesk, PrestaShop, Commercetools, VICIdial, 3CX, Avaya, Easiware, Microsoft Office, WhatsApp Business, Zoom, Teams…

🎯 What I offer:

Customer support in French (voice, email, chat)

E-commerce after-sales service: refunds, disputes, orders

Data processing, data entry

Email management and ticket creation

Administrative follow-up / back-office tasks

Agent coaching or training

And also: simple voice recordings (audiobooks, educational content, etc.)

🗣️ French is my native language, so no worries with written or spoken communication.

I am a reliable, discreet, responsive person, and always attentive to doing things well.

If you are looking for a serious and pleasant person to help you, I am here. See you soon 🤝

Industry field of expertise

Languages

French
Native or bilingual
English
Basic
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

TRANO MORA VIDY,
Sales Representative
March 2015 - December 2016 (1 year and 9 months)
Toamasina, Madagascar
Prospecting and connecting prospects with the sales manager for real estate projects.
Customer Relations E-mailing Chat Call Management Back Office
ZTECH, Tamatave
Telephone Operator
E-COMMERCE
February 2017 - December 2018 (1 year and 10 months)
Toamasina, Madagascar
Handling incoming calls, customer support, managing requests, and problem-solving.
INTELCIA, Antananarivo
ADSL/Fiber Technical Assistant
TELECOMMUNICATIONS
February 2019 - May 2019 (3 months)
Tananarive, Madagascar
Comprehensive technical support for SFR customers: in-depth diagnostics, rapid resolution of technical issues, and personalized assistance to ensure an optimal customer experience.