Marie Normand

Management of the training plan and operational support

Collection and analysis of employee needs and design of a training plan focused on well-being and personal development.

Selection and negotiation with trainers, budget definition, and annual session planning. Full administrative follow-up: registrations, invitations, certificates, attendance sheets, and activity reporting. Preparation of the annual provisional budget and development of quotes for the following year's programming.

Internal communication and promotion of the program

Design of the training catalog (via Adobe and Photoshop) and creation of attractive internal communication materials. Website update: integration of the catalog, creation of a registration area, and monitoring of participation criteria. Production of video interviews and presentation content to promote training to employees.

Administrative, financial, and evaluation management

Entry and tracking of invoices, processing of reimbursements and supplier payments, overall budget monitoring. Development of satisfaction questionnaires and reporting of performance indicators (participation, satisfaction, costs). Management of requests and support for employees throughout the training process. Training and support of the new recruit to ensure business continuity and transfer of internal procedures.

Writing and structuring texts for the website to make information clear and accessible to citizens. Regular updates of sections, news, and publications in compliance with the editorial charter. Collaboration with municipal departments and technical service providers to ensure content consistency and quality. Participation in the digital strategy and proposal of improvements to optimize navigation and user experience. Monitoring content impact and reporting to adjust publications and enhance communication effectiveness.

Administrative and financial management

Complete invoice management: invoice creation, customer reminders, payment entry, check deposit, and accounting balance monitoring. Daily organization: scheduling, email management, mail and travel, coordination of operational activities. Administrative follow-up of continuing education: document verification, email drafting, and audit preparation for QUALIOPI certification.