Freelancer profile translated to English.
Back to original languageAbout Marie
👸🏾 Customer care specialist for over 3 years now, I have been able to improve my skills in customer relations by being in contact with the different types of prospects we can encounter: BtoC and BtoB 💪🏾.
👩🏾💻During my experience, I have had to put into practice the skills of the sector in its entirety.
💻Having worked in the health and transport sectors,
Customer satisfaction, logistics, and customer service hold no more secrets for me 😎.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- JedeclaremonmeubleSales AssistantREAL ESTATENovember 2023 - June 2024 (7 months)Paris, FranceThe sales assistant specialized in furnished rental taxation supports the sales team by providing tax information to clients on managing their furnished properties and choosing the appropriate tax regime.
- CarglassClaims ManagerAUTOMOBILEMay 2023 - August 2023 (4 months)Courbevoie, FranceThe claims manager specialized in automotive glass breakage is responsible for managing claims related to damage to vehicle glass. Their role is to ensure efficient processing of files, while ensuring customer satisfaction and compliance with procedures.
- BoxtalCustomer CareTRANSPORTATIONFebruary 2020 - October 2022 (2 years and 8 months)Paris, FranceMy tasks were as follows:- Management of claims and disputes related to transport (Breakage, Loss, Damage).- Training on the tool for e-merchants.- Informing customers about customs procedures depending on the country of shipment.- Order tracking- Ensure customer satisfaction.- Participation in the improvement of internal procedures to best enhance the customer experience.- Contribution to the improvement of the Trustpilot score through my involvement in customer follow-up.- Participation in projects concerning company life:Seminar, Christmas Party, etc.
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Certifications
- Customer CareAFPA2018