Freelancer profile translated to English.
Back to original languageAbout Mireille Marie
Senior freelance consultant with 17+ years in digital transformation, including 9+ years on Salesforce programs. Hybrid Project Manager / PMO profile: delivery leadership and execution governance to secure releases, align stakeholders, and ensure delivered value in complex, multi-stakeholder, and sometimes international contexts.
VALUE PROPOSITION
- Secure execution and delivery: milestones, dependencies, risks, committees, release preparation, go/no-go decisions.
- Objectify investment value: priorities, estimations, trade-offs, ROI (costs / impacts / regulatory risks).
- Align stakeholders: Business-IT-publisher/provider orchestration, clarification of responsibilities, execution dynamics without overload.
KEY SKILLS
- **PMO & Governance**: planning, budget, risks, dependencies, steering committees, executive reporting
- **Change Management**: scoping, workshops, training, adoption
- **Data & Integration**: IS, flows, data quality, interfaces (BI foundation)
French
Native or bilingual
English
Fluent
Italian
Native or bilingual
Can work on-site
Lyon (up to 50km), Paris (up to 10km), Marseille (up to 10km), Bordeaux (up to 10km)
Experience
- DanoneSalesforce PMOHEALTH AND WELLNESSSeptember 2024 - Today (1 year and 11 months)Paris, FranceObjectives:
- Implement and manage Salesforce governance across global programs.
- Secure release cycles (Change Requests & Evolutions) in a multi-CBU environment.
- Structure Change Request, UAT, Go-Live, and communication processes.
- Improve deployment stability and reduce operational risks.
- Enhance business teams' autonomy through training and certification programs.
- Ensure continuous alignment between IT, business, publisher (Pitcher), and CBUs.
Achievements:Salesforce Release Governance- Managed bi-monthly and monthly release cycles (DEV, QA, UAT, Go-Live).
- Coordinated global stakeholders (IT, Pitcher, CBUs, Business).
- Tracked milestones, managed dependencies, anticipated risks.
- Implemented progress reporting and Go/No-Go decisions.
Stability Project – International Transformation & Rollout- Led the evolution and deployment of the Stability program.
- Aligned CBUs, consolidated feedback, and managed trade-offs.
- Facilitated the Europe task force and contributed to program closure.
- Served as the interface between Danone Global and Pitcher.
iOS Deployment & Risk Management- Managed the iOS deployment (Pitcher App – iPad).
- Coordinated regression testing and ensured application compatibility.
- Proactively managed risks related to UX and stability.
- Targeted communication to CBUs to minimize field impact.
Business Admin Certification Process- Designed and managed an internal certification program.
- Created quizzes, practical assignments, and customized Trailhead paths.
- Monitored adoption and team autonomy KPIs.
- Results: improved BA skills and reduced support tickets.
- Schneider ElectricSalesforce Project Manager / International Program CoordinationENERGY AND UTILITIESJanuary 2023 - June 2024 (1 year and 5 months)Paris, FranceObjectives:
- Lead the Salesforce migration (Sales Cloud, Service Sales Cloud, Knowledge Management) as part of the Schneider Electric → Yageo carve-out.
- Coordinate Salesforce deployment in over 53 countries.
- Secure organizational, application, and operational transition.
- Contribute to cross-functional IT/business/ERP projects.
Achievements:Salesforce Migration – Schneider → Yageo Carve-out- Managed the planning and scoping of the migration (scope, deadlines, stakeholders, communication).
- Coordinated data extraction, transformation, cleansing, and validation.
- Oversaw target environment configuration and data loading.
- Organized testing and validation with business and IT teams.
- Deployed key functionalities: Email-to-Case, Web-to-Case, MFA, chatbot.
International Salesforce Deployment (53 countries)- Led phased deployment, incorporating local regulatory constraints.
- Coordinated local teams and capitalized on lessons learned.
- Adapted Salesforce configurations to country-specific needs.
Transition Management & Support- Studied, negotiated, and managed Salesforce licenses.
- Structured support and maintenance.
- Organized user training based on profiles (case management, orders, logistics, chatbot).
- Managed communication and stakeholder engagement.
Cross-functional Projects- Contributed to setting up a call center in Turkey (Salesforce & SAP).
- Migrated and configured order management tools.
Technical Environments:- Salesforce Sales Cloud, Service Cloud, Knowledge Management
- Workbench, Salesforce Inspector, Data Loader
- Sprinklr Chatbot
- Jira, Smartsheet
- Groupe SEB - SEBLabProject Manager / Agile Steering & Transverse CoordinationMECHANICAL ENGINEERINGNovember 2021 - November 2022 (1 year)Écully, FranceObjectives:
- Lead the deployment of S/4HANA and Service Cloud (Field Service Management) in SEB Group subsidiaries.
- Oversee the development of BI applications on Qlik Sense.
- Structure project governance, agile delivery, and risk monitoring.
- Supervise solution deployment and maintenance.
Achievements:BI & Data Project Management (Qlik Sense)- Managed the development of Qlik Sense applications (dashboards, reports, KPIs).
- Structured project phases and ensured deadlines.
- Supervised Qlik & SAP BW developer teams.
- Harmonized reporting and ensured indicator consistency.
Agile Governance & Project Management- Implemented and facilitated Scrum rituals (daily, sprint planning, review, retrospective).
- Orchestrated tasks and prioritized based on team capacity.
- Monitored risks, action plans, and trade-offs.
- Prepared and facilitated steering committee meetings.
Deployment, Testing & Support- Facilitated requirements gathering workshops and gap analysis.
- Managed testing and acceptance phases.
- Supervised application deployment.
- Organized corrective and evolutionary maintenance.
- Created technical documentation and training materials.
Technical Environments:- Salesforce Service Cloud, Field Service Management
- Qlik Sense
- SAP FICO, SAP SD
- Jira
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Education
- Master MIAGE, Computer EngineeringPolytech Lyon2016Master MIAGE - Spécialisation en informatique décisionnelle
- Bachelor of Science in Computer Science, specialization in System and Network AdministrationUniversità degli Studi di Perugia (Italy)2007Licence Informatique, Informatique - spécialité Administration Système et Réseaux