Freelancer profile translated to English.
Back to original languageAbout Marie
Looking for a reliable, responsive, and versatile person to manage your customer service, online sales, or administrative tasks? Look no further!
My name is Marie, I am a freelancer and I have been supporting companies for several years in managing their customer relations, putting products online, live sales animation, as well as in daily administrative support.
🎯 What I can do for you:
Respond to your customers professionally (email, chat, social media, phone)
Put your products or lots online (Shopify, auction platforms…)
Provide human and efficient after-sales support
Manage orders, follow-ups, reminders
Save you time on your administrative tasks
💡 I have dual experience in e-commerce (NBM Groupe) and auction sales (Hôtel des Ventes Nice Riviera), with a customer quality and rigor-oriented approach.
Available, autonomous, and always in a good mood 😊
I would be delighted to bring my skills to your project.
French
Native or bilingual
Can work on-site
Nice (up to 50km)
Experience
- NBM groupeCustomer serviceE-COMMERCEOctober 2024 - Today (1 year and 8 months)Nice, FranceI currently work for NBM Groupe as a freelancer specializing in customer service.I manage daily customer relations:Responding to emails and messagesOrder and delivery trackingHandling returns and after-sales service requestsClear, human, and responsive after-sales serviceI place great importance on customer satisfaction, clarity of communication, and the image I project for the brand I represent. I am used to working with tools like Gmail, Shopify, Zendesk, and WhatsApp Business.📍 Available remotely, I am serious, organized, and always smiling, even in writing 😊Do not hesitate to contact me to strengthen your customer support or for occasional needs!
- Hôteldes ventes Nice RiviéraSecretarial and customer serviceARTS AND CRAFTSApril 2025 - Today (1 year and 2 months)Nice, FranceI work for Hôtel des Ventes Nice Riviera as a versatile freelancer in the field of auction sales.🎯 My role:Putting sales and lots online (catalogs, photos, descriptions)Participation in live sales (animation, monitoring, customer support)Responding to customer questions (email, phone, chat)Administrative assistance and light secretarial tasksI have developed a good understanding of how auction sales work, digital tools (online auctions, CRM, Excel), and I am always attentive to both customers and the team.✨ Serious, autonomous, and responsive, I enjoy working in a dynamic and varied environment, with a real sense of service.I am available for any remote mission related to customer service, web assistance, or administrative support.
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