Freelancer profile translated to English.

Description

I specialize in customer service and after-sales service, with over 10 years of experience in concrete activities of managing customer requests, monitoring after-sales service files, and organizing workflows.

I support companies that wish to outsource their customer support or save time in managing their tickets, emails, and complaints. I integrate quickly and take charge of processing requests with seriousness and efficiency.

Beyond support, I also bring a field vision that helps streamline after-sales service organization and improve customer follow-up, without complexity.

I mainly intervene on:

Management of after-sales emails and tickets
Customer support (email / chat)
Monitoring of customer requests
Complaint management
Simple organization of the after-sales service

My goal: to save you time while offering a smooth and professional customer experience.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Algo
Head of After-Sales Service
November 2015 - Today (10 years and 7 months)
Management of customer requests (emails, complaints, follow-up)
Organization and monitoring of after-sales service files
Coordination with internal teams
Implementation and development of the after-sales service
Improvement of processing times
Implementation of simple methods to streamline service
customer relations Ticket management AFTER-SALES SERVICE management Interdepartmental coordination Process organization
Algo
Quality Assistant Finished Products & After-Sales Service
LUXURY GOODS
February 2012 - November 2015 (3 years and 9 months)
Management of customer requests
Monitoring of repairs
Analysis of product issues
Support for internal teams
Complaint management customer follow-up Product defect analysis AFTER-SALES SERVICE management customer support
Algo
Quality Controller
April 2010 - February 2012 (1 year and 10 months)
Verification of finished products
Detection of defects
Conformity validation
Validation of receiving documents
Quality control rigor Defect detection Quality analysis Conformity validation