Marie Louise Norval

Resident & Family Relations

• Welcome, information, and support for residents and their families
• Admissions management: creation, follow-up, and updating of resident files
• Presentation and explanation of residency contracts, regulations, and services
• Daily interface with families, managing requests, sensitive situations, and complaints
• Participation in the social life of the facility and the personalized support plan

Administrative Management & Billing

• Comprehensive administrative management of resident files (contracts, amendments, aid, services)
• Creation and follow-up of monthly resident billing
• Payment tracking, reminders, and coordination with paying entities (funds, social services)

Supplier Invoice Management

• Receipt, verification, and approval of supplier invoices (services, maintenance, catering, etc.)
• Verification of invoice compliance with contracts and orders
• Schedule monitoring, transmission to accounting, and coordination with management
• Filing, archiving

Management Assistance & Coordination

• Direct assistance to the Director: agenda management, file tracking, reporting.
• Preparation of administrative documents, minutes, and internal communications.
• Participation in the implementation of procedures and monitoring of facility objectives.
• Occasional replacement of the Director (duty management).

Operational Management & Duty Management

• Supervision of operational teams (reception, catering, housekeeping).
• Guarantee of smooth service delivery and customer satisfaction.
• Management of unforeseen events and autonomous decision-making.
• Interface between different hotel departments.

Human Resources & Personnel Administration

• Transmission of variable payroll data (hours, absences, bonuses).
• Drafting, monitoring, and signing of employment contracts.
• Welcome and onboarding of new employees.
• Schedule monitoring and HR coordination with management.

Inventory & Supplier Management

• Monitoring and control of kitchen and bar inventory.
• Order management, supplier relations, and delivery control.
• Participation in cost optimization and budget adherence.

Mediation & Human Relations Management

• Mediation in case of internal conflicts (teams) or with customers.
• Management of sensitive situations with diplomacy and professionalism.
• Contribution to a serene and collaborative work environment.

Quality, Compliance & Facility Image

• Ensuring adherence to the quality standards of a 4-star facility.
• Application of hygiene, safety standards, and internal procedures.
• Participation in the continuous improvement of the customer experience.

Sales Assistance & Activity Monitoring

• Direct assistance to the Sales Director (Business & Leisure)
• Monitoring of sales dashboards, reporting, and performance indicators
• Tracking of sales objectives and assistance in implementing action plans
• Results analysis, feedback, and decision-making support
• Updating client databases and sales tracking tools

• Preparation of quotes, invoicing, and payment follow-up
• Updating tracking spreadsheets, reporting, and databases
• Coordination with partners, service providers, and internal departments (reception, F&B, events, finance)
• Monitoring of contracts, commercial agreements, and regulatory documents

Organizational Support & Coordination

• Assistance with daily sales activity management
• Organization of schedules, meetings, sales appointments, and planning
• Support for ad-hoc projects: client events, prospecting activities, offer launches, sales reorganization
• Logistical and administrative coordination related to sales activities