Freelancer profile translated to English.
Back to original languageAbout Marie
🚀 I build relationships that grow companies. Not just the numbers.
I've always had an obsession: understanding people.
Why they buy. Why they stay. Why they recommend.
Because deep down, growth doesn't come from an Excel spreadsheet.
It comes from one simple thing: trust.
🎓 A graduate of Excelia Business School, I've tested several playgrounds:
→ Customer Success
→ B2B Sales
→ Commercial Strategy
→ Customer Experience
And I understood one thing:
👉 A strategy is useless if it doesn't create a connection.
Today, I help B2B startups & SMEs structure their growth around the customer:
⚙️ Implement a real Customer Success strategy
💡 Optimize loyalty, reduce churn, boost product adoption
📈 Build a sales pipeline that truly converts
🧩 Choose and implement the right CRM tools (HubSpot, Notion…)
My approach?
Simple. Human. Effective.
No jargon, no bullshit, just results measured by customer satisfaction.
Because in the end, customer success is the real KPI.
✳️ Customer Success | Business Development | CRM | Loyalty | B2B Growth
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- NonaBDR (BUSINESS DEVELOPMENT REPRESENTATIVE)SOFTWARE PUBLISHINGJanuary 2023 - January 2024 (1 year)Paris, France🚀 Contribution to the commercial development of a company involved in food innovation.Generation of qualified leads through cold calls, targeted interviews, and structured follow-up in HubSpot.Optimization of the conversion process to maximize commercial impact and the effectiveness of prospecting actions.Participation in trade shows (Pleurtuit, AGORES) to increase Nona's visibility and develop new partnerships.
- EDUMIAMCUSTOMER SUCCESS MANAGEREDUCATION AND E-LEARNINGMay 2022 - November 2022 (6 months)Paris, France🎯 Strategic and operational support for clients in the use of the EdTech platform.Personalized customer support with a proactive and data-driven approach.Monitoring and analysis of key KPIs (adoption, satisfaction, NPS, churn) to strengthen retention, renewal, and upsell.Co-creation of solutions adapted to business challenges through multi-channel communication (calls, email, video calls).Continuous optimization of the user experience with a focus on impact, added value, and long-term loyalty.
- Groupe VoltairePROJECT MANAGER (INTRAPRENEURSHIP)ARTS AND CRAFTSJanuary 2024 - May 2024 (4 months)Bidart, France💎 Leading a commercial innovation project in a premium environment, with a user-centric and sustainable approach.Development of the business plan, market analysis, and definition of a differentiating value proposition.Competitive benchmarking (luxury, rental, high-end services) and strategic watch.Contract drafting, fundraising, and participation in the group's sustainable performance strategy.Cross-functional team coordination (finance, IT, legal, sales) to ensure smooth execution aligned with business objectives.
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Education
- BTS INTERNATIONAL TRADE NEGOTIATION-SALESIESSainte-MarieBourges2020BTS COMMERCE INTERNATIONAL NÉGOCIATION-VENTE EN
- DOUBLE DEGREE PGE AND MASTER 2 MSCExcelia la rochelle2024DOUBLE DIPLÔME PGE ET MASTER 2 MSC Marketing et Management des ventes
Certifications
- Inside LVMH Certificate – Track 2 : French ExcellenceLVMH – Moët Hennessy Louis Vuitton2025