About Mariel
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- Studio CaractèreGraphic DesignerARTS AND CRAFTSJanuary 2023 - Today (3 years and 5 months)Trévoux, FranceWHAT?- Visual identity and logo creation- Graphics, communication materials, and illustrations- Web and social media designFOR WHOM?- Food and hotel industry professionals- Artisans of taste- Passionate professionsWHERE?- Beaujolais- Lyon region- Anywhere else
- Mercure Villefranche en Beaujolais ICI & LASales ManagerAugust 2018 - August 2021 (3 years)69400 Villefranche-sur-Saone, FranceInternal & External Sales- Marketing of the hotel-restaurant (accommodation, seminars, and catering)- Communication (website, social media, print, press, newsletter, promotional offers)- Development of commercial and marketing action plans- Coordination of events with reception, kitchen, and service teams- Establishment, management, and development of a client database- Commercial follow-up and competitive intelligence in the primary area- Achievement of the establishment's objectives- Personalized customer relations- Optimization and development of the room and meeting room occupancy schedule
- Mercure Lyon Centre BrotteauxFront Desk SupervisorJanuary 2017 - June 2018 (1 year and 5 months)1 Espl. François Mitterrand, 69002 Lyon, FranceAccommodation Services- Welcome, management, and follow-up of individual and group stays / business and leisure- Management and follow-up of group reservations from request to billing- Management of the work schedule for the housekeeping and reception departments- Coordination, training, and management of the reception team- Management of commissions to agencies and debtors- Implementation of negotiated contracts with companies- Resolution of customer disputes- Introduction to pricing management- Adherence to Accor procedures- Enrollment of customers in the loyalty programSoftware- Proficiency in Office Suite- FOLS- TARS (RésaWeb, DATA, FASTCOM)- HotelLink
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Education
- Bachelor of Graphic & Digital DesignLISAA - The Higher Institute of Applied Arts2023Culture de l'art/Logiciels de graphisme/Gestion de projet
- Diploma in Wine, Culture, and Wine TourismUniversity Institute of Vine and Wine: Jules GUYOT (Dijon)2016Histoire de la vigne/Oenotourisme/Marketing/Dégustation