MLFreelancer profile translated to English.
Back to original languageAbout Marie
Administrative assistant & Sales Administration with 3 years of experience in order management, invoicing, payment tracking, follow-ups, customer database updates, and multilingual customer support.
I worked on a work-study basis within an industrial trading company, which taught me to manage the entire Sales Administration cycle: order entry, logistics monitoring, invoicing, Excel reporting, and customer relations.
I am proficient in email processing, inter-departmental coordination (logistics, accounting, sales), digital archiving, and office tools (Excel, Word, Outlook, EBP, Power BI).
I speak French (C2), English (B2), Ukrainian, and Russian (C2), which allows me to provide international customer support.
➡️ I help you save time, streamline your administrative management, and improve your customer satisfaction.
Services offered:
• Complete administrative management
• Sales Administration: orders, quotes, invoices, follow-ups
• Logistics / supplier / customer monitoring
• Customer support (email, phone)
• CRM, Excel files, reporting updates
Available quickly. Rigorous, organized, and responsive work.
French
Native or bilingual
English
Fluent
Ukrainian
Native or bilingual
Russian
Native or bilingual
Can work on-site
La Rochelle (up to 50km)
Experience
- BTSales Administration Assistant & Commercial AssistantIMPORT AND EXPORTJanuary 2023 - January 2025 (2 years)La Rochelle, FranceComplete administrative management of the customer cycle: order entry, tracking, delivery, and invoicing. Monitoring of receipts and payment follow-ups. Updating and validating customer and supplier databases. Regular reporting (Excel) and dashboard maintenance. Handling customer requests (phone, email) with a focus on service and meeting deadlines. Daily collaboration with accounting and logistics departments. Rigorous application of internal procedures and adherence to deadlines.
- (Vagues Océans)àCustomer Service ManagerTRAVEL AND TOURISMJanuary 2022 - May 2023 (1 year and 4 months)Saint Aubin Lane, Oconto Falls, WI, USAWelcoming, informing, and assisting customers (face-to-face and by phone). Managing reservations and complaints, tracking payments. Participating in trade shows. Coordinating between teams to ensure customer satisfaction.
- YeloSales AgentTRANSPORTATIONJune 2021 - August 2022 (1 year and 2 months)La Rochelle, FranceWelcoming and guiding users Sales and subscription follow-up Providing information on urban transport services
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Education
- BTS GPME (General Management and Business Management)ISME2025Formation en gestion administrative, relation client, facturation, commerce, coordination interne et organisation de l’entreprise.
- LEA (Applied Foreign Languages)University of Bordeaux Montaigne2022Études en langues, traduction, droit international, économie et communication interculturelle.