Freelancer profile translated to English.

Description

B2B / B2C Sales Representative in remote, I support companies throughout the customer cycle, with strong expertise in telephone prospecting, sales conversion, and retention.

I work in performance-oriented environments, with a structured approach to business development and customer relations.

🧩 My scope of intervention:

Telephone prospecting for inbound and outbound leads (qualification, contact initiation, follow-up)

Sales and conversion of commercial opportunities (closing)

Customer loyalty and retention

Customer relationship management and operational support

📞 Customer Relationship & Performance Expertise:

With over 14 years of experience in customer relations and commercial environments (energy, telecom, IT), I have developed a strong ability to:

- Handle large volumes of customer interactions

- Adapt my communication based on profiles and situations

- Convert leads into active customers

- Improve customer satisfaction and retention

- Ensure the quality of commercial follow-up

🔁 Results-Oriented Versatility:

I also undertake customer success and advanced customer support missions, with a solution-oriented, satisfaction-focused, and loyalty-building approach.

I quickly integrate into existing sales processes and contribute to improving pipeline performance and the quality of the customer experience.

🎯 Objective: generate revenue, increase sales conversion, and strengthen customer retention for sustainable growth.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ilek
Sales Advisor / Full Remote
ENERGY AND UTILITIES
January 2024 - June 2026 (2 years and 5 months)
Toulouse, France
Main responsibilities:
Converting qualified leads into active customers
Managing outbound calls: appointment setting and sales closing for leads from online quotes, callback requests, and partners
Handling inbound calls and customer support
Customer loyalty and anti-churn actions
Personalized advice and optimization of green energy offers
Key skills:
Sales and customer relations in a competitive environment
Closing techniques and lead conversion
Remote customer portfolio management (full remote)
Sales argumentation for energy offers
Service orientation and customer retention
Inbound and Outbound Call Management CRM & Customer Portfolio Management Business Development Customer Service Customer Request Management
TRUSTPAIR
Account Coordinator / Full Remote
SOFTWARE PUBLISHING
January 2022 - August 2023 (1 year and 7 months)
Paris, France
Main responsibilities:
Managing inbound and outbound calls in a large corporate B2B environment.
Collecting and verifying contact details (emails, phone numbers) to ensure the reliability of supplier and customer data.
Securing and validating supplier bank details by phone in compliance with regulations and controls.
Participating in the launch and structuring of two offshore teams (contact & collection).
Conducting operational tests and providing feedback for improvement on the Diabolocom calling tool in collaboration with internal teams.
Contributing to the adaptation and optimization of call scripts in a demanding environment requiring data quality and security.
Skills utilized:
B2B customer relations / telephone communication
Management and validation of supplier and customer data
Inbound and outbound calls in a structured environment
Compliance with data security and regulations
Participation in the improvement of operational tools and scripts
Working in a large corporate environment and with international teams
Collaboration with internal and offshore teams
Computacenter / Enedis
Help Desk Support / Level 1 Support Analyst (First Line)
ENERGY AND UTILITIES
April 2017 - August 2019 (2 years and 4 months)
Montpellier, France
Main responsibilities:
Level 1 user support (incidents, requests, workstation assistance)
Processing and tracking tickets using ticketing software (incidents / requests)
Diagnosing and resolving common IT problems (access, software, hardware)
Escalating complex incidents to higher levels
Assisting users in a critical energy-related environment
Skills utilized:
IT Support / Level 1 Help Desk
Incident and SLA Management
User relations / simplified technical communication
Ticketing tools and enterprise environment
Working in a structured and demanding environment