Marie-Geneviève Nyamangombe, Adminstratieve Ondersteuning

Description

Administrative Support | Reception & Office Assistance (3+ years)

I have over 3 years of experience as a receptionist and administrative support, assisting multiple departments in a professional office environment.

I’m experienced in email handling, scheduling, data entry, document management, and general back-office support.

I’m organized, reliable, and discreet, and I work well with asynchronous tasks, making it easy to support businesses alongside my current role.

Industry field of expertise

Languages

Dutch
Native or bilingual
French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Vlaams Woningfonds
Onthaalmedewerker
BANKING AND INSURANCE
April 2022 - Today (4 years and 2 months)
Brussel, Belgium
Klantendossiers & aktes beheerd → datakwaliteit & nauwkeurigheid.
Afspraken ingepland, mailboxen beheerd → procesmanagement.
Facturen gecontroleerd, bestellingen opgevolgd → compliance & kwaliteitsbewaking.
Documentstromen verwerkt en ingebracht → data entry & rapportage.
Microsoft Word Microsoft Excel Oracle Microsoft Outlook 3CX
CM - Christelijke Mutualiteit - Belgium
Dossierbeheerder
HEALTH AND WELLNESS
November 2021 - March 2022 (4 months)
Brussel, Belgium
Medische documenten en ziektebrieven verwerkt → data-analyse & documentbeheer.
Dossiers toegewezen (moederschap/vaderschap/zelfstandigen) → regelgeving & compliance.
Mailbox & postbeheer → workflowoptimalisatie en prioritering.
Knelpunten gesignaleerd en doorgegeven → procesverbetering & efficiëntie.
XRM Microsoft outlook
ING
Customer Support
BANKING AND INSURANCE
August 2021 - September 2021 (1 month)
Gent, Belgium
Eerste aanspreekpunt (telefonie, afspraken, mails) → stakeholdercommunicatie.
Klantproblemen vastgelegd en gerapporteerd → requirement gathering & probleemdetectie.
Ondersteund in structureren van klantinformatie → informatiebeheer & procesondersteuning.
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Office Manager