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Marie GauchardMG

Marie Gauchard

Supermalter

Senior Designer | UX - Service Design - UX Research

€700/day
3 projects
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Marie

An ergonomist by training, I have been applying my knowledge of human functioning to user experience design and service design for over 10 years.

My experience spans the innovation, industry, service, environment, and public policy transformation sectors.

I am passionate about creative problem-solving, adopting a user-centered approach through research (UX Research) and user-centered design (UX design, service design) methods. For several years, I have been training adults and students in these approaches.

I can assist you with all your strategic projects, with a particular appetite for topics related to public service, health, inclusion, the environment, and the circular economy.

To achieve this, you can rely on my systemic vision, my empathy, and my methodological expertise for all your missions concerning:
- Diagnosing existing situations (UX research, audit, user testing, etc.)
- Organizing co-design workshops
- Designing or redesigning products or services adapted to user needs, with particular attention to accessibility and digital sobriety.

In my interventions, I primarily rely on direct contact with the field (interviews, workshops, tests, etc.), but I can also leverage technical expertise in UX/UI, facilitation, ergonomics, and accessibility.

I am not afraid to tackle complex or multi-stakeholder user journey projects. Do not hesitate to submit your ambitious projects to me!

Portfolio available upon request.

Looking forward to discussing your projects :-)
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Résolutions créatives
    User Experience (UX) & Service Design Repairer
    November 2024 - Today (1 year and 7 months)
    I assist my clients with the following themes:
    - Experience design / UX design for digital products
    - Space planning and user assistance (with ergonomics expertise)
    - Service design (services and organizations)

    To achieve this, I rely on:
    - Field research methods (interviews, immersion, observation, research)
    - Design/creativity/solution-finding phases
    - Facilitation and participatory design with future users
    - Materialization (wireframing, prototyping) to clarify and embody ideas
    - Formalization (documentation, record of exchanges, sharing materials)
    - Monitoring of implementation and evaluation with future users

    I am particularly interested in 'care' design, which aims to improve existing situations through a user-centered approach. Specifically:
    - Public service design and public innovation 🏛️> participating in administrative simplification and projects that rebuild the link between citizens and administration
    - Health design 🏥 > reimagining care services to support ongoing transformations (e-health, re-humanization of care pathways, working conditions for caregivers)
    - Inclusive and social design 👪️ 👨‍🦽> envisioning tailored solutions for vulnerable populations and alternative societal models
    - Responsible design 🌱> envisioning more frugal and less impactful solutions for the planet
    User Research Design Thinking Prototyping Ideation Co-design Workshops
  • Indépendant
    Experience and Service Designer
    May 2021 - June 2024 (3 years and 1 month)
    Noumea, New Caledonia
    I work full-time as a consultant in user-centered design (space planning, service design, digital tool design) in New Caledonia.
    I support all your projects in:
    - Digital tool design (user analysis, participatory design approach, wireframing, scenario testing/user testing, cognitive ergonomics)
    - Service design (needs analysis, design thinking, process and service design around these needs, testing and scenario implementation, etc.)
    - Workspace design (programming, space planning, needs analysis, participatory design approach, physical ergonomics, and space optimization)
    - Change management (workshop facilitation, collective intelligence, etc.)
  • Gouvernement de la Nouvelle-Calédonie
    UX Designer / Service Designer
    PUBLIC SECTOR
    December 2021 - January 2024 (2 years and 1 month)
    Noumea, New Caledonia
    - Supporting projects in experience design and service design, either in implementation or by assisting project leaders
    - Developing a service offering focused on user experience
    - Promoting a design culture and implementing tools for agent design acculturation (communications, toolkits, coaching...)
    - Experimenting (8 months) with a public innovation lab in New Caledonia
    - Participating in the facilitation and structuring of the New Caledonia Government's facilitator network
    Workshop Facilitation User Research User Experience Design Design Thinking Service Design

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Education

  • Master's Degree, Ergonomics
    Université Paris Sud (Paris XI)
    2012
    Master 2, Ergonomie
  • Service Design and Public Innovation (40h)
    CNAM Paris
    2025
    design de service - innovation publique - maquettage

Certifications

  • Trainer Training
    ECP formation
    2021

Skill set

Categories