About Marie
French
Native or bilingual
English
Fluent
Experience
- Résolutions créativesUser Experience (UX) & Service Design RepairerNovember 2024 - Today (1 year and 7 months)I assist my clients with the following themes:- Experience design / UX design for digital products- Space planning and user assistance (with ergonomics expertise)- Service design (services and organizations)To achieve this, I rely on:- Field research methods (interviews, immersion, observation, research)- Design/creativity/solution-finding phases- Facilitation and participatory design with future users- Materialization (wireframing, prototyping) to clarify and embody ideas- Formalization (documentation, record of exchanges, sharing materials)- Monitoring of implementation and evaluation with future usersI am particularly interested in 'care' design, which aims to improve existing situations through a user-centered approach. Specifically:- Public service design and public innovation 🏛️> participating in administrative simplification and projects that rebuild the link between citizens and administration- Health design 🏥 > reimagining care services to support ongoing transformations (e-health, re-humanization of care pathways, working conditions for caregivers)- Inclusive and social design 👪️ 👨🦽> envisioning tailored solutions for vulnerable populations and alternative societal models- Responsible design 🌱> envisioning more frugal and less impactful solutions for the planet
- IndépendantExperience and Service DesignerMay 2021 - June 2024 (3 years and 1 month)Noumea, New CaledoniaI work full-time as a consultant in user-centered design (space planning, service design, digital tool design) in New Caledonia.I support all your projects in:- Digital tool design (user analysis, participatory design approach, wireframing, scenario testing/user testing, cognitive ergonomics)- Service design (needs analysis, design thinking, process and service design around these needs, testing and scenario implementation, etc.)- Workspace design (programming, space planning, needs analysis, participatory design approach, physical ergonomics, and space optimization)- Change management (workshop facilitation, collective intelligence, etc.)
- Gouvernement de la Nouvelle-CalédonieUX Designer / Service DesignerPUBLIC SECTORDecember 2021 - January 2024 (2 years and 1 month)Noumea, New Caledonia- Supporting projects in experience design and service design, either in implementation or by assisting project leaders- Developing a service offering focused on user experience- Promoting a design culture and implementing tools for agent design acculturation (communications, toolkits, coaching...)- Experimenting (8 months) with a public innovation lab in New Caledonia- Participating in the facilitation and structuring of the New Caledonia Government's facilitator network
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Education
- Master's Degree, ErgonomicsUniversité Paris Sud (Paris XI)2012Master 2, Ergonomie
- Service Design and Public Innovation (40h)CNAM Paris2025design de service - innovation publique - maquettage
Certifications
- Trainer TrainingECP formation2021