Freelancer profile translated to English.

Description

Hello, I am Marie Fripier, a freelance administrative secretary. After gaining experience in this role across various professions, I wish to dedicate myself solely to this task. I offer my services to support freelancers and entrepreneurs in managing their administrative tasks. I put my organizational skills, responsiveness, discretion, and ambition at your disposal to help you with all administrative or other tasks necessary for your business.

As a freelancer, I am flexible and adapt to your needs, whether for one-off missions or long-term collaborations. My goal is to help you focus on your priorities in the most competent and autonomous way possible. I would be delighted to discuss your needs, so please do not hesitate to contact me.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Conversational
Portuguese
Conversational
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

La folie
Versatile Employee
RETAIL (SMALL BUSINESS)
May 2024 - September 2024 (5 months)
Toulouse, France
Telephone and in-person reception of clients and visitors, ensuring courteous and professional service.

Management of internal and external correspondence (between the store, suppliers, and customers), sorting and distribution of mail, as well as management of emails, quotes, purchase orders, monthly sales reports, and inventory management.

Tracking of invoices and office supply orders, and management of the budget allocated for these purchases.

Organization of staff schedules.

Administrative management of sales.

I have excellent written and oral communication skills and the ability to interact with different departments and manage multiple requests.
Microsoft Excel Invoicing Microsoft Office Administrative Management Customer Service Management Inventory Management Google Drive Trello
FNAC Darty
Credit Officer
E-COMMERCE
January 2023 - April 2024 (1 year and 3 months)
Toulouse, France
Processing of customer credit applications in-store.

Customer support: advising and guiding customers, explaining credit terms, repayment conditions, and answering their questions.

Customer file management: tracking credit applications, following up with customers for missing documents, and updating files in the management system.

Collaboration with financial partners: coordination with banking partners and internal departments.

Financial risk assessment: analyzing payment behaviors and ensuring the limitation of non-payment risks.

Monitoring of granted credit repayments, following up with customers in case of late payments, and proposing rescheduling solutions if necessary.

Achievement of commercial objectives: active contribution to product sales objectives.

Ability to communicate effectively with customers, resolve issues, and negotiate suitable financial solutions.
Microsoft Excel Crif CRM
LA POSTE
Customer Advisor
LOGISTICS AND SUPPLY CHAIN
January 2023 - March 2024 (1 year and 3 months)
Toulouse, France
Customer reception and guidance.

Sales of products and services: offering banking products and services (accounts, bank cards, loans, savings, insurance) while meeting commercial objectives. Assisting customers with subscription and account opening procedures.

Management of financial operations: performing operations such as transfers, deposits, withdrawals, bill payments, check and cash management.
Follow-up of requests: ensuring follow-up of customer requests, managing complaints, and proposing solutions for specific needs.

Use of management tools.

Service quality assurance: ensuring quality customer service by maintaining a professional, courteous, and responsive approach, while respecting deadlines and procedures.

Opening and closing of the post office, ensuring the security of cash funds and premises, archiving documents, and the end-of-day computer report.
CRM Risk Management Zendesk Docusign Credit Risk Learning Management System