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Marie FrignetMF

Marie Frignet

Community manager / Customer care officer

€300/day
2 projects
Bayonne, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Marie

Petrova Marketing was born after I obtained my Bachelor's degree in Community Management.

Frank, creative, a little eccentric, but always very professional. I am passionate about digital, social networks, I like to learn, discover new things and take on new challenges.

Rooted in the world of gaming, I have gained some experience in the field. In particular with Epic Games, creator of the game Fortnite, where for 3 years and on a voluntary basis I hosted the official discord.

I am a true chameleon, a Swiss army knife for your companies full of creativity who will be able to adapt and innovate to meet your expectations as much as possible!

The areas I master:

💻 Creation, moderation and animation of Discord.
💻 Community animation on Facebook, Twitter, Instagram and Discord.
💻 Creation of visuals (Canva, Figma)
💻 Facebook & Instagram ads campaign.
💻 Statistics reporting.
💻 Editorial planning with visuals and wordings.
💻Customer Care (Zendesk, forest)
  • English

    Fluent

  • Spanish

    Conversational

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Onepilot
    Customer care agent
    SOCIAL NETWORKS
    August 2023 - Today (2 years and 10 months)
    Customer care agent for various clients (Sncf, Orpi France, Quitoque ...)

    Use of Zendesk, Aircall, intercom, infobip, Gorgias, Shopify.
    Customer satisfaction Customer Experience Zendesk call center chat Email management
  • Nopo
    FacebookInstagram ads campaign
    SOCIAL NETWORKS
    November 2022 - December 2022 (1 month)
    Creation and management of a Fb and Insta Ads campaign for a catering brand (Crescendo) while respecting a budget planned for an advent calendar operation.

    Help with the creation of animated visuals in accordance with the graphic charter.

    Management of the audience as the campaign progresses in order to best adapt it to the target and the most suitable regions.

    Final report.
    Facebook Ads Instagram Ads Audience Analysis visual creation Teamwork
  • Jeux de la francophonie
    Community manager Instagram /Facebook
    SOCIAL NETWORKS
    September 2022 - Today (3 years and 9 months)
    Management of the Instagram and Facebook account.

    Creation of an editorial charter in accordance with the target and the event.

    Creation of Facebook and Instagram ads campaign.

    Creation of visuals, text and Hashtag for both social networks.
    Facebook Ads Instagram Ads Community manager instagram Facebook editorial charter Visual creation

Reviews

5.0

Out of 1 rating

E

Eliane

AKQA - Paris

Reviewed on 11/26/2021

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Education

  • Community-Manager
    OpenClassroom
    2020
    Obtention d'un Bachelor en Community-Management.

Skill set

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