Freelancer profile translated to English.

Description

Former consultant at EY and Vertone, I undertake freelance assignments on marketing, customer experience, and change management projects in the financial services and public sectors.

My clients call on me when they need to move forward quickly and methodically: framing a complex project, bringing clarity to a changing organization, or managing the end-to-end implementation of a CX transformation.

What I bring concretely:

— Framing and management of cross-functional projects: needs structuring, roadmap, multi-stakeholder steering committee facilitation

— Customer experience transformation: journey diagnostics, pain point identification, redesign, and operational implementation

— Business/IT/Support Functions Coordination: interface between field teams, IT departments, and general management

— Implementation of indicators and dashboards: performance monitoring, reporting adapted to decision-makers

— Change management: team support, training, internal communication

Sectors: banking, insurance, public sector — with references at Crédit Agricole, Groupama, La Banque Postale, Abeille Assurances, La Poste.

What sets me apart: I honed my skills in two demanding consulting firms, which taught me to quickly structure complex issues and produce actionable deliverables, not just recommendations. I am comfortable in both the diagnostic and operational implementation phases.

Available for managed services or fixed-price assignments, on-site (Paris and its region) or remote.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

VERTONE
Strategy and Management Consultant
CONSULTING AND AUDITS
January 2022 - September 2025 (3 years and 8 months)
Paris, France
**Assignment for an insurer**: diagnosis of the multi-channel distribution model to improve customer service
Qualitative analysis (interviews, immersions) and quantitative analysis (dynamic Excel) of customer journeys
Conduct of sector benchmarks and identification of key issues and improvement levers
Drafting of summary deliverables and presentation to client teams (Head Office and Regional Branches)
**Assignment for a bank**: definition of a roadmap and management of HR transformation projects
Status assessment, benchmark of HR trends, stakeholder coordination for operational implementation
Change management for hybrid work for 4000 employees, management of the relocation of 2000 employees across 7 sites and opening of 3 office sites
Organization of an internal hybrid event on internal mobility: 600 participants and 30 speakers from 15 departments
**Assignment for a public group**: management of 2 State co-financed schemes promoting social and digital inclusion
Operational monitoring and regular reporting to public institutions (French State, ANCT and Banque des Territoires), in coordination with multidisciplinary teams (HR, finance, legal, field advisors, etc.)
Definition and implementation of the scheme's roadmap in co-construction
Scoping and launch of new projects (partnerships, commercial offers), in coordination with financial and legal departments
**Assignment for a bank**: diagnosis and improvement proposals for the internal reporting system
Mapping of data flows (HR, finance, IT) and clarification of roles (producers/users) through interviews with all departments
Coordination with a data expert to model flows and design a unique tool mockup
Formalization of functional requirements and definition of management indicators (COMEX and operational vision)
Change and Transformation Management Excel Strategic Roadmap Operational Implementation Project Management
ERNST&YOUNG CONSULTING - EY
Strategy and Management Consultant
CONSULTING AND AUDITS
September 2025 - February 2026 (5 months)
Paris, France
**Assignment for an insurer**: diagnosis and definition of the Customer Experience Department's organization and governance
Conduct of interviews, analysis of the existing situation, and formalization of recommendations for organization and governance
Facilitation of steering committees and presentations to the client
**Assignment for a bank**: internal and external diagnosis of the wealth planning and transfer offering
Market analysis (competition and international practices) and conduct of interviews to analyze business impacts
Synthesis of findings and recommendations to the client and 40 entity and Regional Branch managers
Organizational Diagnosis Interviewing Benchmark Analysis of Existing Situation Strategic Recommendations
Vadis Technologies (Moody’s)
Marketing and Communication
BANKING AND INSURANCE
June 2021 - August 2021 (2 months)
Bruxelles, Belgium
Contribution to increasing the visibility of a startup specializing in regulatory compliance (RegTech)
Implementation of an SEO strategy (+94% traffic), and management of a LinkedIn community (1,800 followers)
Digital Marketing SEO Digital Communication Blog