Freelancer profile translated to English.

Description

I support companies in the structured and reliable processing of international customer communication and administrative back-office tasks. As a native French speaker who works professionally in English and French, I handle email and chat support, complaints, order tracking, and internal coordination, ensuring clear and reassuring communication with customers. I work routinely with CRM and ticketing systems, coordinate with various departments, and explain processes comprehensibly to ensure that concerns are resolved efficiently and customers remain satisfied.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

Trotec GmbH
CUSTOMER ADVISOR
E-COMMERCE
September 2025 - February 2026 (5 months)
Heinsberg, Germany
I provide customer service and back-office support for technical products, helping customers understand devices, orders, and processes clearly and efficiently. I handle email and chat inquiries, order tracking, and complaints, and coordinate internally with logistics, accounting, and sales to ensure a smooth resolution. My focus is on structured case processing, precise documentation, and clear explanations to ensure customers receive quick and reliable support even for technical issues.
Technical Understanding Communication Structured Way of Working Complaint Processing Coordination Skills
Sachsen Fahnen GmbH
SALES REPRESENTATIVE
RETAIL (LARGE RETAILERS)
September 2024 - August 2025 (11 months)
Kamenz, Germany
I worked as a sales representative, managing customer communication, quote creation, and order processing for customized products. I advised customers on product options, coordinated specifications and deadlines, and managed orders from inquiry to delivery, ensuring clear communication between production, logistics, and customers. My focus was on precise documentation, reliable follow-up, and building strong customer relationships for smooth projects and repeat orders.
Customer Consulting Quote Creation Order Processing Project Management B2B Sales
Elektrofahrrad24 GmbH
CUSTOMER ADVISOR
E-COMMERCE
February 2022 - August 2024 (2 years and 6 months)
Dresden, Germany
I provided multilingual customer service for an international online shop, assisting customers before and after their purchases. I handled product inquiries, shipping issues, complaints, and returns, and coordinated solutions with logistics partners and internal departments. My responsibilities included clear written communication, understandable process explanations, and documentation to ensure efficient resolution of issues.
Email Complaint Management Shipping Process Optimization CRM