Freelancer profile translated to English.

Description

# Your company is growing. Its organization must evolve with it.

When everything rests on the leader, decisions pile up, projects fall behind, and teams wait before they can move forward.

I act as an outsourced Operations Director to structure the organization, streamline operations, and implement a system that allows the company to grow without everything resting on its leader.

I bring the structure, management, and coordination that transform decisions into actions and projects into results.

My main areas of intervention

- Organization structuring

- Process optimization and documentation

- Coordination of teams, service providers, and partners

- Management of strategic projects

- Implementation of tools and dashboards

- Definition and monitoring of management indicators (KPIs)

- Structuring of delegation and responsibilities

- Daily operational management

What my clients achieve

- A clear vision of priorities

- Projects that move forward faster

- A more fluid organization

- Clearly defined responsibilities

- Simpler management of their activity

- A leader who regains time for strategic decisions.

For over 15 years, I have been supporting companies through commercial, management, coordination, and operations management roles, with a single ambition: to simplify organizations.

I have worked in organizations with varied operations and challenges: business networks, franchises, service companies, and companies developing online training and support offers.

This diversity of experience allows me to quickly identify bottlenecks, understand your company's challenges, and transform your strategy into operational actions.

If your company is growing faster than its organization, let's talk.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Novaxens
Fractional COO
March 2025 - Today (1 year and 5 months)
Mission

Support leaders in structuring their organization and operationally managing their business.

Interventions
Organization audit
Process structuring
Team coordination
Project management
Dashboards
KPIs
Delegation
Management rituals
Results
Reduction of bottlenecks
More fluid organization
Clarified responsibilities
Projects that progress
Leader refocused on strategy
Project Management Operational Management Process Analysis and Improvement Notion Team Coordination
CC France
Operations Director
June 2023 - March 2025 (1 year and 9 months)
Structuring & Management
• Structuring and coordinating operations
• Cross-functional project management
• Supporting franchise directors
• Implementing and improving internal processes
• Deploying and optimizing monitoring tools
• Managing and coordinating the CRM project (Hubspot)

Coordination & Administration
• Creating training materials, meeting guides, handbooks, and communication tools
• Creating and managing franchisee onboarding processes
• Organizing and coordinating network events: franchisee meetings, national convention
• Implementing financial and operational monitoring dashboards
• Implementing and monitoring the Pennylane management tool
• Monitoring billing, expenses, and bank reconciliations
• Coordinating administrative, contractual, and legal matters
• Monitoring and coordinating franchisee contracts, referral partners, and confidentiality agreements
CC Network
Operations Director
June 2023 - March 2025 (1 year and 9 months)
As Operations Director, I managed and optimized processes to support the company's launch. My role covered strategic operations coordination, CRM tool automation, event organization, and supporting franchisees in network development. With a focus on efficiency and innovation, I contributed to the company's structuring and growth.
Process Optimization CRM Operational Deployment Organization & Process KPI Dashboards