Freelancer profile translated to English.

Description

Do you receive customer requests and lack the time to respond to them with the quality and regularity you would like?

I help companies and entrepreneurs, particularly in the fields of well-being, health, and services with a strong human dimension, to structure and streamline their customer relations.

My goal: to allow you to delegate this part with confidence, while guaranteeing a professional, reassuring, and high-quality customer experience.

Specifically, I am involved in:

- Managing incoming calls (after-sales service, information, follow-up)

- Customer support (emails, messages)

- Appointment scheduling and organization

- Personalized customer follow-up

Thanks to my background (health, entrepreneurship, human support), I have developed an ability to quickly understand needs, even in sensitive contexts, and to adapt my communication with accuracy and professionalism.

I am used to working with demanding clients, often looking for listening, clarity, and responsiveness, with particular attention to the quality of each interaction.

👉 If you are looking for a reliable, autonomous person capable of representing your business with seriousness and humanity, I can help you.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

cabinets de radiologie
Medical Radio-oncology Technician
HEALTH AND WELLNESS
July 2003 - December 2009 (6 years and 5 months)
Guebwiller, France
From 2003 to 2009, I worked as a medical radio-oncology technician in private radiology practices in the Var region and then in Alsace.

I worked in digital conventional imaging, specializing in mammography, a field requiring both technical rigor and excellent interpersonal skills.

Beyond technical skills, this experience allowed me to develop a real ability to support patients through often sensitive moments, sometimes filled with worry or emotion.

Each patient care required listening, teaching, and adaptation to create a climate of trust, reassure, and explain procedures that could be daunting or anxiety-provoking.

I learned to adjust my communication according to each person, to show empathy while remaining professional, and to maintain a constant quality of presence, even in demanding contexts.

This experience profoundly strengthened my sense of human contact, my ability to manage delicate situations, and my high standards for the quality of support.

Today, these skills are at the heart of how I interact in customer relations: with listening, clarity, respect, and professionalism.
Management of Sensitive Situations Quality of Customer Relations
Toudoo Natura
Company Manager
HEALTH AND WELLNESS
October 2009 - June 2014 (4 years and 8 months)
Colmar, France
Manager of a company in the sustainable textile and natural health sector.
I coordinated the production of my products in collaboration with social enterprises (ESAT, correctional facilities), an experience that allowed me to develop communication that was both demanding and deeply human, adapting to various work environments while ensuring quality, organization, and timely delivery.
Management of Sensitive Situations Administrative Organization Active Listening
Photographe freelance
Family Photographer
PRESS AND MEDIA
July 2014 - December 2018 (4 years and 5 months)
My activity as a family photographer allowed me to accompany hundreds of people through key moments of their lives (pregnancy, birth, couple, wedding), often filled with emotion.

Beyond the image, my role was to create a space of trust, put people at ease, guide them with accuracy, and capture the essential in sometimes vulnerable moments.

This experience profoundly strengthened my relational intelligence, my listening skills, and my ability to manage human interactions with finesse, kindness, and professionalism.