Freelancer profile translated to English.

Description

Virtual assistant specializing in customer service and tele-secretariat, with solid experience in call management, emails, and e-commerce customer support.

Accustomed to working remotely, I support companies in managing their customer relations, handling requests, tracking cases, and scheduling appointments.

Rigorous, organized, and responsive, I easily adapt to digital tools and the needs of each client to ensure reliable and efficient service.

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Entreprise d’externalisation
Call Center Agent & E-commerce Site Management Officer
September 2023 - April 2026 (2 years and 7 months)
Multichannel after-sales service (incoming/outgoing calls, emails, messaging) Validation, shipment, and tracking of customer orders Package tracking (DPD, GLS) Management of e-commerce stores (Cdiscount, Amazon, Carrefour, Bricomarché, ManoMano, Leroy Merlin, But, Conforama, Darty, Bricorama, and other marketplaces) Performing outbound calls B2C (satisfaction surveys, customer follow-ups) Creation of visuals and product sheets (Canva) Monthly invoicing and statistical monitoring (Excel / Google Sheets) Management of the telephone switchboard for co-ownership syndics in Nice and Saint-Raphaël
Centre d’appel
Call Center Agent
August 2019 - January 2023 (3 years and 5 months)
Tananarive, Madagascar
Incoming calls: customer reception, handling technical and commercial requests Outgoing calls: follow-ups, surveys, after-sales service tracking, and loyalty E-mails: handling requests, personalized responses, and case tracking Chat: online assistance, quick incident resolution, and commercial information
Email Management Customer Service Administrative Assistance Tele-secretariat Customer Support