Freelancer profile translated to English.

Description

Hello and welcome to my profile

With solid experience in administrative management and customer relations, I support entrepreneurs, freelancers, and small businesses in their daily organization.

My goal: to save you time, lighten your mental load, and allow you to focus on what truly matters for your business.

💼 My areas of intervention:

• Email and calendar management

• Administrative follow-up (quotes, invoices, customer reminders, filing)

• Document drafting and formatting

• Database management and updating

• Customer relations support (calls, follow-up, reminders, etc.)

• Social media support (message monitoring, simple posting)

🌿 My qualities:

• Rigor, reliability, and confidentiality

• High autonomy and good communication

• Team spirit, kindness, and professionalism

📍Based in Marsac sur l’isle, I work remotely using simple tools (Drive, Trello, Canva, Excel, etc.) and adapt easily to your methods. I work on both Mac and Windows as needed.

Do not hesitate to contact me to discuss your needs: I will be delighted to offer you a tailor-made solution adapted to your business.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Périgueux (up to 50km)

CDI
Customer Service Manager – Assurance Dumas & Associés
BANKING AND INSURANCE
January 2023 - October 2025 (2 years and 9 months)
Périgueux, France
Complete management of the individual & professional client portfolio. Subscription of IARD & Brokerage contracts. Claims declarations and management. Close customer relations and personalized follow-up. Autonomous work on the entire commercial and administrative process.
Administrative Management Customer Service Representative Customer Relations
CDI
Head of Customer Service & Logistics
January 2017 - January 2023 (6 years)
Marsac-sur-lIsle, France
After-sales service and customer satisfaction management. Schedule creation & management of a team of 15 people. Management of professional clients and local portfolio development. Organization of events: book signings, trade shows, ticketing. Goods reception & supply.
Mon Dressing CDI
Store Manager
RETAIL (SMALL BUSINESS)
January 2015 - March 2017 (2 years and 2 months)
Périgueux, France
Inventory & supply management. Recruitment and schedule management. Cash flow monitoring and store follow-up, customer advice, etc.