Freelancer profile translated to English.

Description

Artisan, shopkeeper or VSE manager, do you spend more time managing administrative tasks than developing your business?

My name is Marie Bucari and I am launching MB Assistance & Relation Client. My goal: to offer you peace of mind by taking care of your operational tasks (invoicing, reminders, agenda management, customer relations) so that you can concentrate on your core business.

Based in Martigues (13), I offer flexible and tailor-made support, adapted to the needs of local artisans and small businesses. Whether remotely or on-site in the Bouches-du-Rhône, I will organize myself to become your operational right-hand.

My expertise:

• Commercial management (Quotes, invoices, payment reminders)

• Customer relations & agenda management (Telephone, Email, Appointment scheduling)

• Administrative support (Sorting, filing, writing)

• Implementation of simple collaborative tools

Available immediately for short-term assignments or recurring monthly support.

Sole Proprietor – Micro-enterprise – VAT exemption (Art. 293 B of the CGI)

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Martigues (up to 50km)

MB Assistance & Relation Client (Freelance)
Founder – MB Assistance & Customer Relations
RETAIL (SMALL BUSINESS)
April 2026 - Today (2 months)
Martigues, France
Launch of an administrative and relational assistance business dedicated to local artisans, shopkeepers, and VSEs.
Full administrative management: Issuance of invoices, follow-up of unpaid invoices, pre-accounting filing.
Customer relations support: Telephone reception, agenda management, appointment scheduling.
Organization: Implementation of work processes and use of collaborative tools (kDrive, invoicing software).
Objective: To offer local business owners operational peace of mind.
Administrative Assistance Customer Relationship Management (CRM) Quotes and Invoicing Sense of Organization Telephone Prospecting
Kangourou Kids
Multi-Site Customer Relations Manager
August 2023 - February 2025 (1 year and 6 months)
Marseille, France
Operational management of customer relations across several sites (Marseille, Aubagne, Aix).
• Reception and handling of complaints with empathy.
• Preparation of quotes, contracts, and invoicing/collection follow-up.
• Customer loyalty: Quality follow-up and prospecting.
• Internal support: Recruitment (CV screening, pre-qualification) and schedule management.
• Tools: CRM, Ximi, AirCall, Office Suite.
Customer Relationship Management (CRM) Invoicing Management Dispute Management Proficiency in CRM Tools Organization and Schedule Management
Kangourou Kids
Customer Relations Manager (Apprenticeship)
August 2021 - August 2023 (2 years)
Aix-en-Provence, France
Complete management of the customer cycle during apprenticeship (BTS MCO).
• Physical, telephone, and digital reception; dispute resolution.
• Preparation of quotes, contracts, and invoice follow-up.
• CRM management and customer data entry.
• Commercial prospecting and recruitment support.
Administrative Assistance Invoicing Management Commercial Prospecting Data Entry Recruitment Assistance

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BTS Management Commercial Opérationnel
CFA Codév
2023
BTS Management Commercial Opérationnel
BAC Sciences Technologies du Management et de la
Management
2021
BAC Sciences Technologies du Management et de la

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Marie Bucari

Administrative Assistant & Customer Relations

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