Marie B.

Executive Secretary – SME

As an Executive Secretary in an SME specializing in alarm systems and their installation, I provided essential administrative and organizational support to optimize the company's daily management.

Administrative and Organizational Management

Telephone reception and management of customer requests

Drafting quotes, purchase orders, and invoices

Tracking payments and customer follow-ups

Managing schedules and planning technical interventions

Team Coordination and Support

Tracking client and supplier files

Managing and updating maintenance contracts

Liaison between management, technical teams, and clients

Organizing meetings and drafting minutes

Operations Monitoring and Customer Relations

Managing after-sales service files and customer complaints

Planning interventions and monitoring installations

Ensuring administrative files related to security and current standards are compliant

Accounting and HR Support

Entering customer payments, follow-ups, verifying and paying supplier invoices

Bank deposits and preparing accounting documents for the accountant

Tracking expense reports, leave, absences, and training

Updating the employee register and managing schedules

🖥️ Tools & Software

Proficient in Office Suite and CRM tools (notably Dolibarr). Curious and autonomous, I quickly learn to use new software.

✅ Through this experience, I developed great versatility, a keen sense of organization, and effective priority management, essential in a technical sector requiring responsiveness and rigor.

✅ My commitment and rigor have saved the team valuable time, improved file visibility, and streamlined coordination between departments.

E-commerce Entrepreneur – Managing Online Stores and Customer Service

For several years, I ran my own e-commerce business, managing all stages from online store creation to order and customer service management. I was responsible for procurement, supplier relations, logistics, as well as the administration and accounting of the business.

Order and Logistics Management

Order tracking and processing

Inventory management and replenishment

Coordination with suppliers and delivery management

Customer Service and Supplier Relations

Handling customer requests and managing after-sales service

Tracking returns and complaints

Administrative and Accounting Management

Invoicing and tracking customer payments

Preparing accounting documents

Managing supplier payments

E-commerce Management

Creating and managing online stores on Etsy, Amazon

Optimizing product listings and ads

Sales management, performance tracking, and data analysis

🖥️ Tools & Software

Proficient in e-commerce management platforms (Shopify, WooCommerce, Etsy, Amazon)

✅ Skills Developed

This experience allowed me to strengthen my organizational rigor, master digital tools, and acquire expertise in inventory management, order tracking, and process optimization.

✅ Career Reorientation

After several years in the e-commerce sector, I decided to reorient my career to offer personalized support to other entrepreneurs, enabling them to focus on their core business while optimizing their administrative management.