Marie B.

Executive Secretary – SME

As an Executive Secretary in an SME specializing in alarm systems and their installation, I provided essential administrative and organizational support to optimize the company's daily management.

Administrative and organizational management

Telephone reception and management of customer requests

Drafting quotes, purchase orders, and invoices

Tracking payments and customer follow-ups

Managing schedules and planning technical interventions

Coordination and team support

Tracking customer and supplier files

Managing and updating maintenance contracts

Liaising between management, technical teams, and customers

Organizing meetings and writing minutes

Operations tracking and customer relations

Managing after-sales service files and customer complaints

Planning interventions and monitoring installations

Ensuring administrative files related to security and current standards are compliant

Accounting support and HR management

Entering customer payments, follow-ups, verifying and paying supplier invoices

Bank deposits and preparation of accounting documents for the accountant

Tracking expense reports, leave, absences, and training

Updating the employee register and managing schedules

🖥️ Tools & software

Proficiency in the Office Suite and CRM tools (especially Dolibarr). Curious and autonomous, I quickly learn to use new software.

✅ Through this experience, I developed great versatility, a keen sense of organization, and effective priority management, essential in a technical field requiring responsiveness and rigor.

✅ My commitment and rigor helped save the team valuable time, improve file visibility, and streamline coordination between departments.

E-commerce Entrepreneur – Management of online stores and customer service

For several years, I ran my own e-commerce business, managing all stages from online store creation to order and customer service management. I was responsible for procurement, supplier relations, logistics, as well as the administrative and accounting aspects of the business.

Order and logistics management

Order tracking and processing

Inventory management and restocking

Coordination with suppliers and delivery management

Customer service and supplier relations

Handling customer requests and managing after-sales service

Tracking returns and complaints

Administrative and accounting management

Invoicing and tracking customer payments

Preparation of accounting documents

Management of supplier payments

E-commerce management

Creation and management of online stores on Etsy, Amazon

Optimization of product listings and ads

Sales management, performance tracking, and data analysis

🖥️ Tools & software

Proficiency in e-commerce management platforms (Shopify, WooCommerce, Etsy, Amazon)

✅ Skills developed

This experience allowed me to strengthen my organizational rigor, master digital tools, and acquire expertise in inventory management, order tracking, and process optimization.

✅ Career change

After several years in the e-commerce sector, I decided to pivot to offer personalized support to other entrepreneurs, enabling them to focus on their core business while optimizing their administrative management.