Freelancer profile translated to English.
Back to original languageAbout Marie
Freelance Customer Service – Available on Weekends
Do you need reliable and efficient support to ensure quality customer service during the weekend? I am here to take over and guarantee your customers' satisfaction, even outside of regular business hours.
My experience:
+5 months atThe Bradery
Since September 2024 atBalzac Paris
I have supported demanding brands in the daily management of their customer relations, in both French and English.
Tools I master:
Gorgias – Shopify – Alma – Did U Enjoy – PayPal – Excel - ShipUp
My added value:
- Excellent ability for quick problem-solving, without escalation or hitches
- Clear, professional communication always focused oncustomer satisfaction
- Very good management of volume and urgent requests
- Adaptability to your brand's tone
I can handle:
- Responses to emails, chats, and complaints
- Order tracking, refunds, disputes, etc.
- After-sales service for e-commerce (fashion, lifestyle, beauty...)
- Processing in French and English
Availability:Every weekend – for one-off or recurring assignments.
Let's discuss your needs and see how I can help you provide a smooth and reassuring customer service, even outside of office hours.
French
Native or bilingual
English
Fluent
German
Basic
Remote only
Primarily works remotely
Experience
- Maison Balzac ParisCUSTOMER EXPERIENCE ASSISTANTFASHION AND COSMETICSSeptember 2024 - Today (1 year and 9 months)Paris, FranceCustomer advice and problem-solvingImprovement of the after-sales customer experience processManagement of Kiosk Repairs
- The BraderyCUSTOMER EXPERIENCE ASSISTANTE-COMMERCEApril 2024 - August 2024 (4 months)Paris, FranceCustomer advice and problem-solvingManage the after-sales service tool, GorgiasAnticipate needs and reduce response times
- LongchampOrder PickerLOGISTICS AND SUPPLY CHAINMay 2023 - August 2023 (3 months)Segré, FranceProduct supplyPreparation and shipping of ordersEfficiency and speed of delivery
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Education
- Master's Degree, Grande École ProgramÉcole de Management de Normandie (EMN)2026Grade Master, Programme Grande École
- Business ManagementUniversity Semester Abroad in Iceland2023Gestion d'entreprise
Skill set (9)
Categories
- Other