Freelancer profile translated to English.

Description

Hello 🙂

Customer Care Specialist for over two years, I am passionate about customer relations and user satisfaction. My goal: to transform every interaction into a positive and memorable experience.

✔️ What I bring:

• A capacity to quickly understand user needs and propose adapted solutions.

• A satisfaction-oriented approach: listening, empathy, and efficiency to ensure reassured and loyal customers.

• Proficiency in key customer service tools, such as Gorgias, Shopify, Baback, Intercom, Zendesk, Dixa, and Aircall.

Looking forward to discussing your needs and contributing to your success!

Marie

Languages

French
Native or bilingual
English
Fluent
Indonesian
Conversational

Workplace preferences

Remote only

Primarily works remotely

EN VOITURE SIMONE
Customer care
TRANSPORTATION
July 2023 - July 2024 (1 year)
Paris, France
Respond to user requests quickly and accurately, via Zendesk (45 tickets per day)

Analyze and report product malfunctions

Update our internal databases with information on technical issues and useful customer discussions

Assist in updating articles in the Help Center
Zendesk
Too Good To Go
Customer Care
AGRICULTURE
December 2022 - September 2023 (9 months)
Paris, France
Provide effective technical and customer support to users: over 30 calls/emails per day (via intercom)

Collaborate with various company departments to ensure prompt resolution of customer requests
dixa Aircall Customer Journey Customer Care Intercom
laboratoire agecom
Key account
PHARMACEUTICALS INDUSTRY
November 2020 - February 2022 (1 year and 3 months)
Paris, France
Build, negotiate, and execute a strategic plan aligned with financial objectives
Effective implementation of the commercial policy with a categorical orientation: Product, Place, Price, Promotion