Freelancer profile translated to English.

Description

Hello! I am a French-speaking virtual assistant with over 6 years of experience in customer service. I help you manage your emails, orders, and customer inquiries with professionalism and kindness 🌸

Languages

French
Native or bilingual
English
Basic
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CHEZ ADM VALUE IVANDRY MADAGASCAR
Call Center Agent
May 2019 - December 2024 (5 years and 8 months)
Call Center Agent – Order Service & After-Sales Service
Managed incoming and outgoing calls, took and followed up on customer orders, processed after-sales service requests (complaints, returns, refunds), resolved disputes, and provided customer support, with a constant goal of satisfaction and loyalty.
Customer Relationship Management (CRM) Customer Service Management Multichannel Customer Relationship Management (phone, email, chat) Customer Loyalty and Satisfaction Customer Service Mindset