Freelancer profile translated to English.

Description

From acquiring new clients to retaining them, I support companies exclusively remotely throughout the entire sales cycle to foster their development.

As a sales professional with over 14 years of experience, I help companies develop their business through expertise in prospecting, business development, sales, and customer retention.

My career has focused on selling service offerings to both B2B and B2C clients. This experience has allowed me to develop a sales methodology adaptable to different business sectors and sales environments.

I am involved in the entire sales cycle, from lead generation to customer loyalty.

My areas of expertise:

• Sales prospecting

• Prospect and lead qualification

• Business development

• Appointment setting

• Sales and negotiation

• Customer portfolio management

• Customer loyalty and retention

• Customer Success

• CRM and sales reporting

Accustomed to Full Remote work, I operate exclusively remotely and integrate quickly with your teams, tools, and processes.

Why work with me?

✔ Over 14 years of experience in the business development of service offerings

✔ Complete mastery of the sales cycle: prospecting, sales, retention, and customer follow-up

✔ Experience with both B2B and B2C clients

✔ A results-oriented approach, autonomy, and customer satisfaction

✔ Rapid integration into your work methods

Are you looking for sales support that is quickly operational to grow your business?

Contact me to discuss your needs.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ilek
Sales Advisor / Full Remote
ENERGY AND UTILITIES
January 2024 - June 2026 (2 years and 5 months)
Toulouse, France
Main responsibilities:
Conversion of qualified leads into active customers
Handling outbound calls: appointment setting and sales closing for leads from online quotes, callback requests, and partners
Processing inbound calls and customer support
Customer retention and anti-churn actions
Personalized advice and optimization of green energy offers
Key skills:
Sales and customer relations in a competitive environment
Closing techniques and lead conversion
Remote customer portfolio management (full remote)
Sales argumentation for energy offers
Service-oriented and customer retention
Inbound and Outbound Call Management CRM & Customer Portfolio Management Business Development Customer Service Customer Request Management
TRUSTPAIR
Account Coordinator / Full Remote
SOFTWARE PUBLISHING
January 2022 - August 2023 (1 year and 7 months)
Paris, France
Main responsibilities:
Handling inbound and outbound calls in a large B2B account environment.
Collecting and verifying contact details (emails, phones) to ensure the reliability of supplier and customer data.
Securing and validating supplier bank details by phone within a compliance and control framework.
Participating in the launch and structuring of two offshore teams (contact & collection).
Conducting operational tests and providing feedback for improvements on the Diabolocom call tool in collaboration with internal teams.
Contributing to the adaptation and optimization of call scripts in an environment demanding data quality and security.
Skills utilized:
B2B Customer Relations / Telephone Communication
Management and validation of supplier and customer data
Inbound and outbound calls in a structured environment
Compliance with data conformity and security processes
Participation in improving operational tools and scripts
Working in a large account environment and with international teams
Collaboration with internal and offshore teams
Computacenter / Enedis
Help Desk Support / Level 1 Support Analyst
ENERGY AND UTILITIES
April 2017 - August 2019 (2 years and 4 months)
Montpellier, France
Main responsibilities:
Level 1 user support (incidents, requests, workstation assistance)
Processing and tracking tickets via ticketing tool (incidents / requests)
Diagnosing and resolving common IT problems (access, software, hardware)
Escalating complex incidents to higher levels
Assisting users in a critical energy-related environment
Skills utilized:
IT Support / Level 1 Help Desk
Incident and SLA Management
User Relations / Simplified Technical Communication
Ticketing Tools and Business Environment
Working in a structured and demanding environment