Freelancer profile translated to English.
Back to original languageAbout Maribel
Versatile and multitasking person. With extensive experience in work environments where commitment and teamwork are valued. I am characterized by my dynamism, proactivity, and enthusiasm. I have good digital knowledge.
Spanish
Native or bilingual
Can work on-site
Elche (up to 50km)
Experience
- Konecta BTOManagerOctober 2006 - February 2026 (19 years and 4 months)Elche, Alicante, SpainResolution of any kind of incident, query, or problem.• Document management of customer-related information and database updates.• Follow-up of incidents opened by customers until their resolution and file closure.• Recording of cases and customer information in the computer system.• Channeling requests, complaints, claims, and incidents to the corresponding department.• Use of CRM tools for recording customer interactions.• Management of incoming calls for customer service in the telecommunications sector.• Handling and resolution of technical incidents for internet services.• Compliance with quality protocols in customer service.
- UNOCSALES ASSISTANTSeptember 2005 - September 2006 (1 year)Elche, Alicante, SpainPerforming cashier duties and handling cash and card payments.• Support with returns and addressing customer issues and complaints.• Alarming, labeling, and preparing products for sale.• Inventory management and restocking products in the store.• Maintaining store cleanliness and order.
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Education
- IES Monserrat Roig
Skill set
Categories
- Other