Freelancer profile translated to English.

Description

I support growing companies in translating quality and process requirements into clear, documented, and practical structures.

Typical project formats:

1. Structuring a business-critical core process

I make a central workflow visible, analyze friction points, roles, handovers, and risks, and develop a practical target process from it.

Typical processes: Inquiry to Offer, Customer Onboarding, Delivery, Internal Handovers, or Reporting.

Result: Target process, role overview, handover logic, process documentation, KPI overview, and risk/action logic.

2. Expanding existing process structures

If initial structures are in place, I support the expansion of adjacent processes and interfaces. The goal is to cleanly design transitions between processes, teams, and responsibilities.

Result: Interface logic, defined triggers, minimum information, responsibilities, escalation logic, and documentation.

3. Process Governance, KPI, and Risk Review

I support companies in regularly reviewing and controlling existing processes. Key figures, process stability, risks, handovers, and open actions are evaluated.

Result: Governance Summary, Risk and Stability Assessment, Recommendations for Action, and Operational Next Steps.

4. Readiness and Structure Assessment

For companies preparing for growth, audits, certifications, or structural decisions, I offer a focused analysis of the process and documentation status.

Result: Executive Summary, Maturity Assessment, Risk Overview, Roadmap, and Concrete Next Steps.

My aim is not theoretical consulting, but the development of practical business systems that relieve teams, enable better decisions, and make growth more stable.

Industry field of expertise

Languages

German
Native or bilingual
Greek
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Duisburg (up to 20km)

Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Quality and Transformation Management
June 2023 - Today (3 years and 1 month)
Düsseldorf, Germany
Further development and operational control of an ISO-based quality management system in an international consulting and auditing environment. Support for audit readiness through preparation, execution, and follow-up of internal audits, supplier audits, and briefings for external audits. Creation of structured audit reports, including findings, action logic, and tracking of relevant improvement activities. Support and coordination of external certifications, recertifications, and surveillance audits in a bundled certification center. Deputy contact person for certification inquiries in the context of various management system standards, including ISO 9001, ISO 14001, ISO 50001, ISO 22301, and ISO 45001. Analysis, creation, and optimization of existing processes with a focus on clear responsibilities, traceable workflows, documentation quality, and effectiveness in daily operations. Coordination of status meetings and execution and further development of KPI and risk monitoring for the control of quality-relevant processes. Creation, maintenance, and further development of QM-relevant documents, including onboarding materials, organizational instructions, work instructions, and internal regulations. Maintenance and structuring of internal databases and further development of digitally supported working methods, including through automation and AI-supported approaches. Interface work with internal departments and businesses to clarify quality, process, and documentation-related requirements.
ISO 9001 Quality Management Process Optimization Process Management Audit
Evangelisches Klinikum Niederrhein
Medical Controlling & Quality Management
November 2022 - April 2023 (5 months)
Support in quality management in clinical environments. Participation in the collection and evaluation of quality-relevant data. Analysis of processes and development of improvement approaches. Documentation and statistical evaluation of patient feedback. Insights into the interface between medical care and quality management. Execution of quality controls and support for audits.
Quality Management Audit Management Process Analysis Risk Management Management Reporting
BG-Universitätsklinikum Bergmannsheil,
Quality Management, Medical Technology & Technology/Infrastructure
July 2021 - November 2021 (4 months)
44 Bochum, Germany
Support with quality standards in clinical and medical technology areas. Support and documentation of internal/external audits. Processing of deviations and development of corrective actions. Execution of data collection and process analyses for optimization. Creation and maintenance of QM documentation and analysis of quality data. Insights into regulatory requirements in the healthcare sector and their influence on quality structures.
Quality Management Medical Technology Process Management Document Management Data Management