Freelancer profile translated to English.
Back to original languageAbout María
I help companies translate their operational needs into efficient, scalable, and highly profitable technological solutions. As a Business Analyst with a background in Chemical Engineering and a Black Belt certification in Lean Six Sigma, my approach goes beyond taking dictation: I audit and optimize processes before systematizing them, ensuring that technology does not automate inefficiencies but generates a real return on investment.
Throughout my 5 years of experience in corporate retail, consumer goods, and logistics, I have orchestrated complex technological migrations and continuous improvement projects that have recovered and impacted over $1.5M USD annually. I combine the analytical rigor of engineering with the agility of software development.
English
Native or bilingual
Chinese
Basic
Can work on-site
Ciudad de México (up to 50km)
Experience
- El Puerto de LiverpoolBusiness AnalystE-COMMERCEJuly 2024 - February 2026 (1 year and 7 months)• Led the lifecycle of key technological projects, applying requirements engineering and process models (BPMN) to serve as a strategic link between Business, Development, and UX/UI teams.• Directed the technological migration of the Contact Center (project "Connect") using requirements engineering and user stories, transforming the platform from Oracle to an eCommerce-like interface.• Integrated Google CCAIP to modernize the Interactive Voice Response (IVR) and optimize business operational controls.• Orchestrated the implementation of Salesforce Omnichannel ("Fieldservice"), interconnecting the post-sales ecosystem with sales, logistics, and supplier APIs.• Enabled automated workflows for service and facility management from any contact channel.
- Kepler Oil & Gas,Business AnalystOctober 2023 - March 2024 (5 months)Corregidora, QUE, Mexico• Analyzed operational needs and drafted functional specifications for the development of the Enterprise Resource Planning (ERP) system focused on resource planning.• Designed and documented process models for inventory flows, ensuring traceability and compliance under FIFO and FEFO methodologies.• Identified improvement opportunities through data analysis, proposing solutions that increased customer satisfaction and NPS metrics.
- Reckitt,Continuous Improvement AssistantPHARMACEUTICALS INDUSTRYMarch 2023 - October 2023 (7 months)México, Mexico• Implemented continuous improvement methodologies (DMAIC, TQM) in operational processes.• Supervised processes and implemented analysis tools for problem-solving (Ishikawa, 8D, 5S).• Actively participated in Gemba Walks for early detection of improvement opportunities on the floor.
Recommendations
Be the first to recommend María
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master's in Information Technology and Analytical IntelligenceUniversidad Anáhuac MéxicoMaestría en Maestría en Tecnologías de la Información e Inteligencia Analítica
- Diploma in Data ScienceInstituto Mexicano del Petróleo y Energía2023Diplomado en Ciencia de Datos
Certifications
- Black Belt Lean Manufacturing and Six SigmaInternational Lean Six Sigma2024