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María SusanoMS

María Susano

Business Analyst

€130/day
Ciudad de México, MX
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About María

I help companies translate their operational needs into efficient, scalable, and highly profitable technological solutions. As a Business Analyst with a background in Chemical Engineering and a Black Belt certification in Lean Six Sigma, my approach goes beyond taking dictation: I audit and optimize processes before systematizing them, ensuring that technology does not automate inefficiencies but generates a real return on investment.

Throughout my 5 years of experience in corporate retail, consumer goods, and logistics, I have orchestrated complex technological migrations and continuous improvement projects that have recovered and impacted over $1.5M USD annually. I combine the analytical rigor of engineering with the agility of software development.
  • English

    Native or bilingual

  • Chinese

    Basic

Can work on-site
Ciudad de México (up to 50km)

Experience

  • El Puerto de Liverpool
    Business Analyst
    E-COMMERCE
    July 2024 - February 2026 (1 year and 7 months)
    • Led the lifecycle of key technological projects, applying requirements engineering and process models (BPMN) to serve as a strategic link between Business, Development, and UX/UI teams.
    • Directed the technological migration of the Contact Center (project "Connect") using requirements engineering and user stories, transforming the platform from Oracle to an eCommerce-like interface.
    • Integrated Google CCAIP to modernize the Interactive Voice Response (IVR) and optimize business operational controls.
    • Orchestrated the implementation of Salesforce Omnichannel ("Fieldservice"), interconnecting the post-sales ecosystem with sales, logistics, and supplier APIs.
    • Enabled automated workflows for service and facility management from any contact channel.
    BPMN User Story Creation and Management Agile Project Management Atlassian JIRA Business Process Modeling and Design (BPMN)
  • Kepler Oil & Gas,
    Business Analyst
    October 2023 - March 2024 (5 months)
    Corregidora, QUE, Mexico
    • Analyzed operational needs and drafted functional specifications for the development of the Enterprise Resource Planning (ERP) system focused on resource planning.
    • Designed and documented process models for inventory flows, ensuring traceability and compliance under FIFO and FEFO methodologies.
    • Identified improvement opportunities through data analysis, proposing solutions that increased customer satisfaction and NPS metrics.
  • Reckitt,
    Continuous Improvement Assistant
    PHARMACEUTICALS INDUSTRY
    March 2023 - October 2023 (7 months)
    México, Mexico
    • Implemented continuous improvement methodologies (DMAIC, TQM) in operational processes.
    • Supervised processes and implemented analysis tools for problem-solving (Ishikawa, 8D, 5S).
    • Actively participated in Gemba Walks for early detection of improvement opportunities on the floor.

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Education

  • Master's in Information Technology and Analytical Intelligence
    Universidad Anáhuac México
    Maestría en Maestría en Tecnologías de la Información e Inteligencia Analítica
  • Diploma in Data Science
    Instituto Mexicano del Petróleo y Energía
    2023
    Diplomado en Ciencia de Datos

Certifications

  • Black Belt Lean Manufacturing and Six Sigma
    International Lean Six Sigma
    2024
    https://internationalleansixsigma.org/egresados/
    DMAIC Methodology Data Analysis Process Optimization Minitab Continuous Improvement Project Management (PMO) Root Cause Analysis Cost Reduction Statistical Process Control Lean Six Sigma

Skill set

Categories