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Maria SánchezMS

Maria Sánchez

Organization and Customer Service

€110/day
Vila-real, ES
0-2 years
Organizational Skills
Customer Service
Incident Resolution
Microsoft Dynamics NAV
Zendesk

Average response time: 1 hour

Freelancer profile translated to English.
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About Maria

Hello 😊 I'm Maria.

I'm starting to offer virtual support for small shops/businesses that manage many inquiries via WhatsApp, Instagram, Zendesk.

What I offer is to help organize all of that with closed packs: prepare quick responses, a mini FAQ, organize pending inquiries, or leave a simple table so that nothing important is lost.

  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • COOLMOD S.L
    Customer Service and Operational Management Agent
    August 2023 - Today (2 years and 11 months)
    Almassora, VC, Spain
    • • In-person, telephone, and email support.
    • • Resolution of incidents and delicate situations related to shipments, orders, and customers.
    • • Coordination with transport and monitoring of urgent matters.
    • • Personalized advice and guidance according to customer needs.
    • • Working under pressure while maintaining service quality during high demand seasons.
    Customer Service Incident Resolution Microsoft Dynamics NAV Zendesk customer support
  • ESTANCO
    Customer Service and Operational Management Agent
    August 2023 - Today (2 years and 11 months)
    Madrid, Spain
    • • Direct customer interaction and daily dealings.
    • • Cashiering, cash and payment terminal handling.
    • • Resolution of common doubts and incidents.
    • • Merchandise restocking and stock control.
    • • Maintenance of order and good functioning of the establishment.
    • • Opening and closing of the premises.
  • Mcdonalds,
    Restaurant Staff (McCafé and Dining Area).
    June 2018 - March 2020 (1 year and 9 months)
    Madrid, Spain
    • • Customer service and order preparation.
    • • Resolution of doubts and incidents, always seeking good customer service.
    • • Training and support for new colleagues in job tasks.
    • • Cashiering and order delivery.
    • • Individual and team work depending on the workload.
    • • Adherence to hygiene, order, and quality standards.
    • • Support and adaptation to different tasks according to service needs.

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Education

  • Access to Higher Degree Course
    IES Caminás
    2017
    Acceso Grado Superior En Curso
  • Course in Thanatopraxy and Thanatoesthetics
    GES Formación
    2019
    Curso Tanatopraxia y Tanatoestética

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