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Maria S.MS

Maria S.

Virtual Assistant & Customer Support (Spanish)

€120/day
Salamanca, ES
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Maria

Psychologist with experience in the educational and commercial sectors, specializing in customer service, administrative support, and document writing.

I have worked in high-demand environments such as banking, retail, insurance, and brand promotion, developing solid skills in communication, organization, decision-making, and empathetic customer interaction.

I have experience in call management, information verification, process tracking, personalized attention, report preparation, and objective achievement, always aligned with quality protocols and standards.

I am characterized by being a responsible, flexible, proactive, and committed person to a job well done. I seek to collaborate on remote projects where I can contribute organization, clarity, confidentiality, and excellent communication in Spanish.
  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • TEMA
    WONDERBOX
    TRAVEL AND TOURISM
    December 2025 - January 2026 (1 month)
    Madrid, Spain
    Brand promotion, customer advice, product demonstration, and sales closing, meeting commercial objectives. Development of persuasive communication and customer-oriented skills.
    Sales Excellence Customer Service Communication
  • LetraDOS
    ADMINISTRATIVE ASSISTANT
    BANKING AND INSURANCE
    September 2025 - October 2025 (1 month)
    Madrid, Spain
    Comprehensive management of third-party and all-risk insurance claims. Handling calls, verifying coverage, coordinating appraisals, and tracking cases according to internal protocols. Empathetic, organized, and solution-oriented attention.
    Customer Service Emailing Communication
  • Banco Pichincha,
    Educational Credit Advisor
    BANKING AND INSURANCE
    January 2018 - January 2019 (1 year)
    Barranquilla, Colombia
    Advising clients on educational loans, verifying documentation, managing payments, and collecting accounts receivable. Personalized attention, customer loyalty, and achievement of institutional goals.
    Customer Relationship Management Sales Excellence Internal Audit

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Education

  • Master's Degree
    Master

Skill set

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