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María RojasMR

María Rojas

Community and Customer Support Manager | Schedule

€100/day
Medellín, CO
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About María

⚠️ REAL RATE: €18/hour or from €1,000/month for 20h per week.
Malt only allows me to set €100/day, but I work by the hour or by monthly packages.
If you are interested, write to me and I will send you an exact proposal without commitment 🖤
  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • ProyectoFreelance
    Community and Customer Support Manager | Spain Schedule | Native Spanish
    September 2024 - Today (1 year and 9 months)
    Hello, I'm María 👋

    I help coaches, therapists, and wellness brands in Spain to regain their time and peace of mind.

    If your community has grown and you spend more hours replying to DMs than creating content, I'll take care of your inbox so you can focus on changing lives.

    WHAT DO I DO FOR YOU?
    ✅ I reply to Instagram DMs and client emails with human warmth in less than 12 hours.
    ✅ I manage your Telegram/Discord group: I welcome new members, resolve doubts, and keep the energy high.
    ✅ I schedule your sessions and calls with Calendly without conflicts or confusion.
    ✅ I create basic invoices and send you a simple report every Friday so you know everything is in order.

    I work from Medellín on Spain time (CET), so your community always has a response while you sleep.

    TOOLS I USE: Hotmart, Stripe, Calendly, Notion, Canva, Telegram, WhatsApp Business, Gmail.

    My superpower is empathy. I know how to deal with anxious, angry, or lost clients because I understand that behind every message there is a person. Your community is in good hands 🖤

    Welcome offer: 15% discount the first month for my first 2 clients on Malt.

    If you feel you need to delegate now, write to me and let's schedule a 15-minute call to see if we're a good match.

    Starter Pack 20h/month: €1,000/month
    Growth Pack 30h/month: €1,400/month
    VIP Pack 40h/month: €1,800/month

    Includes: DM/email response in under 12 hours, Telegram group management, Calendly scheduling, and weekly report.

    Welcome offer: -15% the first month for my first 2 clients on Malt.

    Skills:
    Customer service
    Online community management
    Email support
    Instagram DM support
    Telegram
    WhatsApp Business
    Calendly
    Notion
    Canva
    Hotmart
    Stripe
    Empathetic communication
    Conflict resolution
    Organization
    Schedule management
    Native Spanish
    Writing
    Remote work

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