About Mariane
French
Native or bilingual
English
Fluent
Experience
- BackMarket - OuestKey Account ManagerE-COMMERCEJune 2025 - Today (1 year and 2 months)Bordeaux, France- Operational management of Back Market Pro sellers (EU & UK)- Tender management: Launch, monitoring, and follow-up of tenders; analysis of supplier responses; coordination and implementation of post-tender decisions- Supply chain and product sourcing management- Onboarding of new sellers: Definition and improvement of the onboarding process; support for new sellers for platform integration.- Customer service support: Occasional intervention for case resolution, in collaboration with customer care teams- Data/KPI analysis
- VeepeeKey Account Manager - Travel MarketplaceRETAIL (LARGE RETAILERS)December 2023 - May 2024 (4 months)Ile-of-France, FranceBusiness unit: Travel, short-haul (Tunisia, Italy, Malta, Turkey, UK, Eastern)Partner management: Tour operatorsManagement of flash sales schedule per quarterNegotiation of commercial offersKPI analysis: Revenue, conversion rate, number of visits, growth rate...Competitive analysis and trend analysisClose collaboration with the B2C marketing department
- AmadeusCustomer Success ManagerSOFTWARE PUBLISHINGOctober 2022 - December 2023 (1 year and 2 months)Issy-les-Moulineaux, FranceClose collaboration with key account managers and the support departmentManagement of strategic client accountsLead generationManagement of product/client KPIsIdentify churn risks and propose corrective actionsClient support in the use and adoption of technical productsOrganization of training sessions and webinars
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Education
- Master 2 Marketing, Marketing and Business DirectorESG2013Master 2 Directeur Marketing, Marketing et Commerce
- Bachelor of BusinessLeeds Metropolitan University2011Bachelor, International Business