About Mariana
Skilled in analyzing data, improving business processes, and creating clear, insightful reports. I help organizations turn complex data into actionable business value for more informed and effective decision-making.
Romanian
Native or bilingual
English
Native or bilingual
German
Conversational
Spanish
Conversational
French
Basic
Russian
Fluent
Can work on-site
Paris (up to 50km)
Experience
- SwanPayment Operations AnalystBANKING AND INSURANCEMarch 2025 - June 2025 (3 months)Paris, France
- Managed card disputes and chargebacks
- Provided second-level support on card topics
- Handled administrative seizure requests
- AtollsBusiness Operations SpecialistE-COMMERCEAugust 2023 - November 2024 (1 year and 3 months)Paris, FranceAt iGraal part of Atolls
- Identified new areas for improvement and resolved issues in claims treatment processes, both internally and with external stakeholders
- Onboarded merchants (B2B clients), conducting full compliance checks and back-office setups to ensure seamless go-live operations
- Prepared monthly reports and ad-hoc analyses, contributing to data-driven decision-making, and initiated automation steps
- Optimized the workflow efficiency by initiating new claims files (Google Drive), streamlining operational flow for the claims team and customer support teams
- Supported talent acquisition efforts by participating in candidate interviews, trained and assisted new junior colleagues
- Created and maintained detailed process documentation to support team efficiency
- iGraalBusiness Operations CoordinatorE-COMMERCEApril 2022 - July 2023 (1 year and 3 months)Paris, France
- Coordinated the takeover of claims treatments for the iGraal German market (∼40 Affiliate Networks), ensuring timely completion, documentation, and workflow alignment with stakeholders and company goals
- Initiated and continuously improved claims analyses
- Onboarded and launched merchants under supervision
- Reduced errors in the claims' treatment through meticulous attention to detail and identification of improvement areas
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Education
- Master of Science in Business AdministrationUniversity of Stuttgart, Germany2021
- Finance and Banking Bachelor's DegreeAcademy of Economic Studies of Moldova2018
Certifications
- AI Automation: Build LLM Apps & AI-Agents with n8n & APIsUdemy2025
- The Complete SQL Bootcamp: Go from Zero to HeroUdemy2025