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Mariana M.MM

Mariana M.

Business Operations & Analysis

€335/day
Paris, FR
3-7 years

Average response time: 1 hour

About Mariana

Skilled in analyzing data, improving business processes, and creating clear, insightful reports. I help organizations turn complex data into actionable business value for more informed and effective decision-making.
  • Romanian

    Native or bilingual

  • English

    Native or bilingual

  • German

    Conversational

  • Spanish

    Conversational

  • French

    Basic

  • Russian

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Swan
    Payment Operations Analyst
    BANKING AND INSURANCE
    March 2025 - June 2025 (3 months)
    Paris, France
    • Managed card disputes and chargebacks
    • Provided second-level support on card topics
    • Handled administrative seizure requests
    Metabase Google Sheets
  • Atolls
    Business Operations Specialist
    E-COMMERCE
    August 2023 - November 2024 (1 year and 3 months)
    Paris, France
    At iGraal part of Atolls
    • Identified new areas for improvement and resolved issues in claims treatment processes, both internally and with external stakeholders
    • Onboarded merchants (B2B clients), conducting full compliance checks and back-office setups to ensure seamless go-live operations
    • Prepared monthly reports and ad-hoc analyses, contributing to data-driven decision-making, and initiated automation steps
    • Optimized the workflow efficiency by initiating new claims files (Google Drive), streamlining operational flow for the claims team and customer support teams
    • Supported talent acquisition efforts by participating in candidate interviews, trained and assisted new junior colleagues
    • Created and maintained detailed process documentation to support team efficiency
    E-commerce Reporting Ad hoc analyses Google Sheets
  • iGraal
    Business Operations Coordinator
    E-COMMERCE
    April 2022 - July 2023 (1 year and 3 months)
    Paris, France
    • Coordinated the takeover of claims treatments for the iGraal German market (∼40 Affiliate Networks), ensuring timely completion, documentation, and workflow alignment with stakeholders and company goals
    • Initiated and continuously improved claims analyses
    • Onboarded and launched merchants under supervision
    • Reduced errors in the claims' treatment through meticulous attention to detail and identification of improvement areas
    Reporting

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Education

  • Master of Science in Business Administration
    University of Stuttgart, Germany
    2021
  • Finance and Banking Bachelor's Degree
    Academy of Economic Studies of Moldova
    2018

Certifications

Skill set

Categories