About Mariana
Portuguese
Native or bilingual
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Atlean WorldPro RecruiterMay 2025 - Today (1 year and 1 month)- Recruiting international talent across various industries and markets- Screening CVs and conducting interviews focused on technical and cultural fit- Supporting candidates throughout the hiring process- Collaborating with international clients and multicultural teams- Enhancing candidate experience through empathetic communication
- Atlean WorldInternational RecruiterMay 2025 - Today (1 year and 1 month)Portugal• - Recruiting international talent across various industries and markets• - Screening CVs and conducting interviews focused on technical and cultural fit• - Supporting candidates throughout the hiring process• - Collaborating with international clients and multicultural teams• - Enhancing candidate experience through empathetic communication
- TPCustomer Support AgentApril 2023 - February 2025 (1 year and 10 months)Portugal• - Inbound and outbound support in English• - Floor Support• - One-on-one coaching (Side-by-Side)• - Order management, urgent requests, documentation, and back-office tasks• - Participation in AI bot testing for customer support• - Tools: Avaya, Salesforce, Citrix, Amazon Connect
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Education
- Trauma Informed Interventions Cognitive Behavioral Therapy Active Listening Domestic Violence Victim Support Equality, Diversity & Mental HealthTrauma Informed Interventions Cognitive Behavioral Therapy Active Listening Domestic Violence Victim Support Equality, Diversity & Mental Health
- Bachelor's degreeUniversidade Lusófona - Centro Universitário Porto2013Bachelor's degree