Freelancer profile translated to English.
Back to original languageAbout Mariam
Hello and welcome 😊
My name is Mariam and I specialize in remote customer relations, customer support, and administrative assistance. Serious, motivated, and attentive, I place great importance on the quality of my work and the satisfaction of my clients.
Thanks to my customer service experience, I know how to communicate professionally, manage requests with responsiveness, and provide clear and effective solutions.
I can assist you with various tasks: customer relations, message and email management, text proofreading, writing, and administrative assistance.
My goal: to provide you with serious, fast, and meticulous work, with simple and pleasant communication 😊
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Marketing Direct Océan IndienCDIFebruary 2023 - Today (3 years and 4 months)Handling incoming and outgoing calls - Customer relations and support - Order taking and request follow-up - Customer complaint management - Remote customer assistance and advice - Professional communication and administrative follow-up
- SARL Moutoussamy & filsStageJune 2022 - June 2022Phone calls - Quotes - Invoices - Purchase orders - Delivery notes - Document archiving - Emails - Mail
- BM StructureStageJanuary 2021 - January 2021Phone calls - Invoices - Emails - Document archiving.
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Education
- BEP Administrative Services Vocational Baccalaureate ManagementLycée Professionnel Julien de Rontaunay2021BEP Métiers des services administratifs Baccalauréat Professionnel Gestion
- Remote Customer Relations AdvisorAEROKONSULT Training Center2023