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María M.MM

María M.

Supermalter

Virtual Assistant Billing and Customer Support

€185/day
17 projects
España, ES
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About María

Hello 👋🏼
I'm María,Administrative Virtual Assistant💻 withover 13 years of experiencein customer service and administrative management.

I work with growing businesses and digital projects 📈 that need order, structure, and control in their daily operations to move forward without stress or improvisation.

My focus is on the back office and operational support:
📑 administrative and billing management
💰 payment control and follow-up
📊 organization of information, databases, and processes
📩 clear, friendly, and effective customer or student support

I get involved to ensure everything runs smoothly and without noise: clear processes, constant follow-up, and management that doesn't depend on putting out fires every day 🧠✨. I'm used to working with volume, incidents, and tasks that require judgment, calmness, and responsibility.

I adapt easily to each project's tools and work autonomously, always maintaining clear and professional communication 🤝.

I'm looking forstable collaborationswhere I can bring consistency, order, and operational tranquility to the team, and become a real support in the business's day-to-day operations.
  • Spanish

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Idoneo Spain Law Boutique S.L.
    Virtual Assistant
    LEGAL
    December 2024 - Today (1 year and 6 months)
    San Sebastián de los Reyes, Spain
    I collaborate with Irene as a virtual assistant to support her company's billing management and bank reconciliation through Holded. I also assist her with any administrative tasks that may arise.
    Holded Google Workspace Administrative Tasks Bank Reconciliation Billing
  • MAPFRE ESPAÑA
    Customer Service
    BANKING AND INSURANCE
    April 2018 - Today (8 years and 2 months)
    Madrid, Spain
    In my current position, I continue to perform the same functions as in my previous roles, with the addition of new responsibilities, such as the comprehensive management of OneDrive for organization. I am also in charge of coordinating and planning the office director's schedule, ensuring optimal time management and efficiency in daily tasks.
    Microsoft Office CRM Customer Service Schedule Management Calendars

Reviews

5.0

Out of 3 ratings

JF

José Félix

JWB Asesores

Several weeks project

-

Reviewed on 9/3/2025

Maria has worked with attention to detail, professionalism, and organization. She has been proactive in proposing solutions and adapting to process difficulties. We highly value her learning ability and her communicative and friendly demeanor. An excellent experience.
I

Irene

Idoneo Spain Law Boutique S.L.

Reviewed on 5/22/2025

Maria is a super organized and committed person. She always tries to make your life as easy as possible. This allows you to offload a lot of tasks and save time in your day-to-day! She is a detail-oriented person. Thank you, Maria

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Education

  • Intermediate Vocational Training in Administration
    IES Joan Miro
    2010
    Poseo una formación integral en contabilidad, gestión de nóminas y facturación. Además, he adquirido habilidades en mecanografía y manejo avanzado del paquete Office.
  • Virtual Assistant SOLVENTA Methodology
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    2024
    A través de la metodología SOLVENTA he desarrollado habilidades en la gestión integral de tareas propias de un asistente virtual, adquiriendo experiencia en el uso de herramientas colaborativas como Slack, Asana, Google Workspace y Holded, lo que me permite gestionar proyectos y comunicaciones de manera eficiente

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