Mariam Lavant-Tounkara

MLT Conseil: Supporting companies in their optimization, growth, and value creation strategies.

Nari Manucure: Creation and development of a manicure and pedicure service offering for B2C and B2B clients - Selection of professional equipment and care and hygiene products.

Development of KPMG's Customer & Operations Insurance service offering: writing proposals, prospecting, client meetings.

Writing sector studies: market practices and trends benchmark.

Example project: supporting the Financial Department of an insurance company in preparing its restructuring plan for some of its subsidiaries, detailing the target scenario for each subsidiary and proposing a macro roadmap.

Example project: Improving digital customer experience by creating a mobile application and a connected customer area (Agile project): business analysis in non-life and life insurance, participation in UX workshops, writing specifications and integration testing, change management (conducting training for impacted teams).