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Mariami AskilashviliMA

Mariami Askilashvili

Customer Service Manager

€150/day
Paris, FR
8-15 years
Multilingual Customer Expert
CRM-Oriented Thinker
Problem Solver with Empathy
Sales-Driven Communicator
Growth Seeker

Average response time: 1 hour

Freelancer profile translated to English.
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About Mariami

With experience in customer support and tools like Freshdesk and Hyperion, I offer a reliable and responsive service in French and English. I manage customer relations, back-office operations, and email/chat exchanges with rigor and empathy.

  • Georgian

    Native or bilingual

  • English

    Conversational

  • French

    Fluent

Remote only
Primarily works remotely

Experience

  • Georgian Service group_2007 (GSG), Tbilisi
    Customer Service Manager
    October 2017 - Today (8 years and 8 months)
    Tbilisi, Georgia
    Problem and difficulty resolution by proposing effective solutions and strategies.
    Stress management in tense situations and in case of unforeseen events.
    Processing return requests and generating credit notes.
    Advising clients on products and services by assessing their needs and offering personalized solutions.
    Determining staffing needs, recruitment, and personnel management.
    Performing quality checks on products, verifying their compliance with the order established with the client.
    Handling complaints and disputes, gathering necessary information.
    Maintaining and updating client files according to case evolution.
    Following up with clients to gauge their satisfaction level and gather suggestions.
    Monitoring and analyzing performance indicators and reporting to management.
  • Ministère de la Diaspora de Géorgie,
    Intern
    March 2013 - August 2014 (1 year and 5 months)
    Tbilisi, Georgia
    Assisting an employee in their daily work.
    Actively participating in communication with Georgian weekend schools abroad, organizing cultural events, and welcoming and accompanying delegations from Leuville-sur-Orge (France).
    Versatile support in administrative and logistical activities related to diaspora relations.
  • MMP,
    Customer Service Manager
    January 2015 - March 2017 (2 years and 2 months)
    Tbilisi, Georgia
    Problem and difficulty resolution by proposing effective solutions and strategies.
    Stress management in tense situations and in case of unforeseen events.
    Processing return requests and generating credit notes.
    Advising clients on products and services by assessing their needs and offering personalized solutions.
    Determining staffing needs, recruitment, and personnel management.
    Performing quality checks on products, verifying their compliance with the order established with the client.
    Handling complaints and disputes, gathering necessary information.
    Maintaining and updating client files according to case evolution.
    Following up with clients to gauge their satisfaction level and gather suggestions.
    Monitoring and analyzing performance indicators and reporting to management.
Check out Mariami's experience

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Education

  • Master's Degree
    Tbilisi State University Ivane Javakhishvili
    2018
    Master
  • Bachelor's Degree: French Literature
    Tbilisi State University Ivane Javakhishvili (Georgia)
    2016
    Licence : Lettres françaises

Skill set

Administrative task management
Customer support

Categories