Freelancer profile translated to English.
Back to original languageAbout Mariama
Senior PMO | Digital Project Manager | Business Analyst
For over 7 years, I have been supporting major corporations, public sector entities, and SMEs in their digital transformation, automation, and customer experience improvement projects.
My expertise covers the scope definition, governance, and management of complex projects, ensuring the interface between business departments, technical teams, and decision-makers. I am involved in the entire project lifecycle: requirements gathering, business analysis (AMOA), stakeholder coordination, risk management, budget monitoring, and change management.
Specializing in digitalization and AI projects, I help organizations automate their processes and customer services to improve operational performance and user experience.
References:
• Europcar: deployment of conversational AI solutions (Live Chat & Chatbot) to automate customer service.
• Leboncoin: management of customer relationship automation and optimization projects.
• Albéa Patrimoine: automation of lead qualification and processing.
• DGFIP (PortailPro.gouv): support in the design and management of a national digital services platform.
• b.connect: management of the deployment of an innovative online authentication solution enabling secure one-click login without a password, simplifying user experience while strengthening access security.
• Cdiscount & Lego: scoping and launch of a digital media.
• Cornilleau, SFA, Karma Koma, Tecmatel: digital transformation and e-commerce platform redesign.
Key Skills: PMO, Business Analysis (AMOA), Project Management, Digital Transformation, AI, Automation, Customer Service, Agile, Product Ownership, E-commerce, Change Management.
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Can work on-site
Paris 12e Arrondissement (up to 50km), Le Raincy (up to 30km)
Experience
- Le boncoinPMO Customer RelationshipE-COMMERCEOctober 2025 - Today (10 months)Paris, FranceWithin Leboncoin's Customer Relationship Department, acting as PMO to manage projects for optimizing Customer Service and Content activities (fraud, moderation, counterfeiting), with a focus on the progressive integration of artificial intelligence solutions to improve operational efficiency and service quality.Missions:- Project scoping and management (planning, governance, deliverable tracking).- Gathering and formalizing business needs (expressions of need, business cases).- Coordinating business, product, and tech teams to design and deploy new solutions and features.- Tracking project KPIs and contributing to initiative prioritization and roadmap construction.Environment: Agile / Scrum • Jira • Monday • Miro • KPI management • transverse coordination.Impact: improvement of user experience and optimization of Customer Service operations through automation and AI solution integration.
- Abeille Assurances - ALBEA PATRIMOINE
On Malt
PMOBANKING AND INSURANCEJune 2025 - October 2025 (4 months)Create optimal lead-to-customer transformation paths: contract, orchestrate, deliver, and optimize with lead partners:- Implementation of governance and organization of workstreams- Supply monitoring- Risk management and planning- Execution, management, and partner monitoring- Project analysis and reporting - EuropcarGlobal Selcare & Digitalization ManagerTRANSPORTATIONOctober 2024 - April 2026 (1 year and 6 months)Paris, France1. Coordination and implementation of the new FAQ: Monitoring the implementation of the new tool / Creation and establishment of a new governance structure between global and local levels / Content definition and migration / Training of local teams and management.2. Chatbot/Livechat channel management and deployment: Chatbot configuration for different brands and countries / Monitoring technical integrations, content management, and automated scenarios / Collaboration with teams.3. Participation in the pilot launch of the WhatsApp channel: Definition of use cases and automated scenarios for the pilot / Coordination of workshops with various stakeholders (marketing, local customer service, IT) / Project management and support during deployment.4. Communication and coordination with stakeholders.
Reviews
Recommendations
MK
FU
+2
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Education
- Digital Project Manager and Digital StrategyCCI Bayonne2020-> Diriger la conception fonctionnelle et la gestion de projets web pour garantir des livraisons efficaces et orientées vers les objectifs, -> Assurer la conception technique (développement front) et le webdesign pour créer des expériences en ligne engageantes et conviviales, -> Mettre en œuvre des stratégies de marketing digital et de communication pour accroître la visibilité en ligne, renforcer l'engagement des clients et améliorer la présence de la marque, en utilisant des méthodes créatives et axées sur les données.
- DESSMA/Bachelor MarketingIAE PAU20181 - Marketing opérationnel et marketing stratégique 2 - Marketing industriel B to B et marketing des services 3 - Marketing international et e-marketing 4 - Pratique professionnelle 5 - Culture et citoyenneté européennes 6 - Langue Vivante Européenne
Certifications
- Agile Project ManagementOpenClassrooms2021
- Launch an Advertising Campaign with Google AdWordsOpenClassrooms2021