Freelancer profile translated to English.

Description

Hello, I'm Mariama, a freelance Community Manager based in Île-de-France.

After 10 years of experience in the hotel industry as a receptionist and reservation agent, I developed a keen sense of customer service, communication, and human relations — skills that are at the heart of a good content strategy.

In a career change to digital, I had the opportunity to put my skills into practice during an internship at NeoTechRams, a Parisian tech startup, where I managed content strategy and social media. Notably, I created posts that generated over 230 organic views on a page with no followers.

I master: Canva, Meta Business Suite, Trello, Asana, Monday, and Make.

I offer my services to VSEs, SMEs, independent hotels, and startups looking to develop their social media presence.

Serious, organized, and creative — let's talk about your project!

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Odalys City
Hotel receptionist
HOSPITALITY
May 2022 - April 2023 (11 months)
Montmartre, 75018 Paris, France
• Quick qualification of customer needs and expectations upon arrival and departure
• Processing of reservation requests by phone and email — converting leads into bookings
• Managing complex situations and complaints to ensure customer satisfaction
Community management Content creation Social media Canva
NeoTechRams
Community Manager
February 2026 - March 2026 (1 month)
Paris, France
Management of social media and content creation for a tech startup in the launch phase.

Creation and publication of Facebook and Instagram posts
Management of content strategy with complete autonomy
Result: post generating 230 organic views on a page with no followers
Tools used: Canva, Meta Business Suite, Trello, Monday, Make
Canva Social media
Téléperformance France Sa
Call center agent
February 2021 - April 2021 (2 months)
Paris, France
Receiving and processing calls from various clients following the presentation and tone of voice guidelines. Problem-solving and complaint handling to ensure customer satisfaction. Mastery of remote communication, essential in community management and digital customer relations.
Community management Social media