Freelancer profile translated to English.

Description

I have an innate ability to connect with people. Through warm assertiveness, I can provide direction and information about a company's services, building trust and accompanying the user at all times to ensure they are satisfied with what the company offers. I am diligent, orderly, organized, highly efficient, and possess an undeniable sense of responsibility and commitment to a job well done.

The advantages of the Online Secretary service are undeniable:

✔ Telephone answering in your name with personalized greetings, sensitivity, and customization.

✔ Greater availability for you.

✔ Time savings and improved efficiency.

✔ Professional and polished image for your clients.

✔ Cost savings compared to hiring an in-person receptionist.

✔ You won't have to handle uncomfortable tasks like collections, cancellations, or repeated explanations.

✔ Immediate communication of any changes.

✔ Recording of any incidents and ability to resolve them.

Industry field of expertise

Languages

Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Paz de Roda Centro de Formación
Academic Secretary
HEALTH AND WELLNESS
January 2010 - May 2024 (14 years and 4 months)
Madrid, Spain
I performed the functions related to information, reception, enrollment, assistance, and farewell of students. I attended to approximately 2000 students during the fourteen years I held this position, along with the Administration Coordination and Reception of the Psychology Center, one of the most relevant in all of Spain.
Foresight. Resolution. Organization. Data Protection. Protocol Creation.
Paz de Roda Centro de Psicología
Administrative Assistant / Receptionist
HEALTH AND WELLNESS
January 2005 - May 2024 (19 years and 4 months)
I would like to highlight my multitasking ability through the functions I have performed uninterruptedly for 20 years.
Telephone and in-person attention and advice.
Information for patients, users, students, and clients.
Administrative management for new user onboarding.
Reception of patients and guidance to resolve their queries.
Constant satisfaction of user needs.
Planning and control of the administrative schedule (managing over 50 specialists simultaneously).
Schedule optimization to maximize resource utilization.
Maintenance of user databases using Excel.
Filing and classification of digital and paper documents.
Supervision of the administrative team.