Freelancer profile translated to English.

Description

Hello 👋,

I am a student in Luxury Management and I have already had the opportunity to work in customer relations and boutique management within houses like Dior and Clarins. These experiences have allowed me to develop essential qualities: organization, efficiency, customer service, and excellent communication.

Today, I support entrepreneurs, freelancers, and small businesses as a virtual assistant to help them save time and stay focused on their priorities.

My services:

• Email and calendar management (appointment scheduling, organization, follow-up)

• Customer support (responding to emails, messages, or online chat)

• File organization and simple administrative follow-up

• Targeted research (contacts, service providers, market information)

• Data entry and document formatting (Word, Excel, Google Drive, Notion)

Why collaborate with me?

• Serious, reliable, and responsive

• Available on weekends and some weekday evenings

• Accustomed to managing demanding clients thanks to my sales experience

• Ability to adapt quickly to digital tools

📍 Based in Bordeaux – Available for remote work anywhere in France.

My goal: to simplify your daily management and offer you flexible support, so you can focus on developing your business.

Languages

French
Native or bilingual
English
Native or bilingual
Chinese
Conversational

Workplace preferences

Remote only

Primarily works remotely

DIOR
Sales Advisor
LUXURY GOODS
August 2025 - Today (10 months)
Bordeaux, France
Customer reception and advice: personalized customer service in store, identifying needs and providing tailored recommendations (perfumery, cosmetics, and skincare).
• Product promotion: presenting new arrivals, explaining product features and benefits, highlighting launches.
• Checkout and sales tracking: managing the cash register, preparing gift wrapping, and tracking transactions.
• Stock management: restocking shelves, organizing the sales area, monitoring stockouts.
• Customer loyalty: offering product samples, explaining Dior's exclusive services, creating a high-end experience.
• Participation in commercial objectives: active contribution to daily sales and achieving store KPIs.
• Teamwork: collaborating with beauty advisors and the store manager to maintain Dior's customer service excellence.
Soin de Soi,
Sales Advisor & Boutique Management Assistant
June 2025 - July 2025 (1 month)
Bordeaux, France
• Customer advice, sales, checkouts (Shopify)
• Appointment scheduling, post-treatment follow-up, cabin management
◦ Restocking, cash register management, autonomous opening/closing
◦ Performance indicator tracking, coordination via Excel & Slack
◦ Direct support to boutique management: participation in daily operations, field liaison, full autonomy during certain shifts
ISG Luxury Management,
Commercial Ambassador
January 2023 - January 2026 (3 years)
Bordeaux, France
• Representing the school during open days and immersion days.
• Welcoming and guiding visitors, sharing information about the school's programs, activities, and student life.