Freelancer profile translated to English.
Back to original languageAbout Maria Helena
I am a Virtual Assistant and Operations Manager, specializing in organization, customer service, professional communication, and task coordination for companies, entrepreneurs, and professionals who need daily support and efficient management. My profile combines experience in international sales, customer service in French, administrative management, event coordination, and operational support, allowing me to adapt to different sectors and offer quick, human-centered, and detail-oriented solutions.
I have worked for international brands like Converse France (Majorel), managing multi-channel customer service, incident resolution, and support in French. I have also been an Export Sales Representative for the French market, managing a client portfolio, international orders, negotiation, and logistical follow-up. In the gastronomic and events sector, I have held roles such as Assistant Head Chef, responsible for cold and hot food events, and sales representative for catering companies like Tout & Bon, where I managed clients, orders, and commercial follow-up.
My work is characterized by organization, clear communication, efficiency, and attention to detail.
I can help you with agenda management, emails, administrative tasks, customer service, text writing, project coordination, commercial follow-up, and daily operational support. I speak French professionally, which allows me to work with international clients and companies.
My goal is to bring order, clarity, and peace of mind to your business, freeing up your time so you can focus on what's important. I work with an approachable, human, and professional style, always results-oriented and focused on customer satisfaction.
Spanish
Native or bilingual
French
Native or bilingual
Can work on-site
Galapagar (up to 20km), Salamanca (up to 30km), Madrid (up to 10km)
Experience
- La Despensa de TordillosBusiness ManagerRETAIL (SMALL BUSINESS)January 2024 - January 2026 (2 years)Salamanca, SpainDuring my time as store manager, I took on the comprehensive management of the business, coordinating all areas necessary for its daily operation. I was responsible for operational organization, customer service, and financial control, ensuring an excellent shopping experience and efficient administration.My responsibilities included:- Global operations management: daily supervision, team organization, stock control, supplier orders, merchandise reception, and sales floor maintenance.- Customer service: direct interaction, personalized advice, incident resolution, and creating an approachable, professional, and loyalty-focused experience.- Financial control: cash handling, daily reconciliations, income and expense tracking, sales target monitoring, and basic report preparation for management.- Coordination and organization: schedule planning, task management, process optimization, and support for campaigns, promotions, and special events.- Business image and presentation: maintaining order, aesthetics, and product presentation to ensure an attractive environment consistent with the brand.This role allowed me to develop a complete vision of business operations, strengthen my organizational skills, and refine my ability to provide human-centered, efficient, and detail-oriented service.
- AdeccoCustomer Service AgentTELECOMMUNICATIONSJanuary 2022 - January 2023 (1 year)Salamanca, SpainDuring my experience at Majorel, providing service for the Converse France brand, I played a key role in customer service, incident resolution, and user support, offering an approachable, efficient, and customer satisfaction-oriented experience for French-speaking clients.My main responsibilities included:- Telephone and multi-channel support (phone, email, and chat) for clients in France.- Resolution of incidents related to orders, shipments, returns, exchanges, payments, and logistics tracking.- Personalized user advice, providing clear information on products, sizes, availability, and brand policies.- Empathetic, professional, and solution-focused complaint management.- Recording and tracking cases in internal systems, ensuring traceability and proper closure.- Coordination with internal departments (logistics, warehouse, billing) to expedite solutions.- Compliance with quality KPIs, response times, and customer satisfaction.- Fluent, professional, and detail-oriented communication in French.- Representing the Converse brand, maintaining an approachable, respectful tone aligned with its identity.This position strengthened my communication, incident management, organization, and interpersonal skills, as well as consolidating my ability to work under international quality standards.
- MAES HONEYExport Sales Representative FranceIMPORT AND EXPORTJanuary 2020 - January 2021 (1 year)Salamanca, SpainAs an Export Sales Representative for the French market in a honey company, I managed direct relationships with international clients, developing commercial opportunities and ensuring professional, approachable, and results-oriented service.My main responsibilities included:- International sales management for the French market, from prospecting to order closing.- B2B client relations and loyalty building, maintaining fluid, professional communication adapted to the needs of the French market.- Commercial advice on products, qualities, formats, prices, and logistical conditions.- Negotiation of rates, volumes, and purchase conditions, ensuring mutually beneficial agreements.- Coordination with internal departments (production, logistics, quality, and administration) to ensure correct and timely deliveries.- Management of international orders, shipment tracking, and resolution of logistical or documentary incidents.- Preparation of commercial offers, quotes, and necessary export documentation.- Analysis of the French market, identifying opportunities, trends, and specific sector needs.- Participation in international fairs and events, representing the company with professionalism and product knowledge.- Commercial communication in French, both oral and written.This role strengthened my skills in international sales, negotiation, B2B customer service, and comprehensive management of commercial operations, as well as consolidating my ability to work with foreign markets and multicultural environments.
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Education
- HIGHER VOCATIONAL TRAINING IN BUSINESS AND CUSTOMER RELATIONSETS European School Paris 172017FP SUPERIOR NEGOCIO Y RELACIÓN CLIENTE
- VOCATIONAL TRAINING AS A CHEFCEPROC Paris 192015FP DE PRIMER GRADO