María Elena R.

Consultant in Operations, Customer Service & Supply Chain, I support companies in optimizing their operations, improving service levels, and resolving complex logistical issues.

With 6+ years of experience in demanding international environments (medical devices and pharmaceuticals), I work at the interface between clients, sales teams, and operations to streamline flows, secure deliveries, and enhance customer satisfaction.

My expertise notably covers:

• Management of international B2B supply chains

• Analysis and resolution of customer complaints

• Logistics and transport coordination

• Optimization of inventory, costs, and service levels

• Management of tenders and cross-functional projects

I have managed operations in 90+ countries, handled an inventory of ~$3M, coordinated 100+ monthly orders, and contributed to improving key KPIs such as OTD (On-Time Delivery) and reducing logistics costs.

I also have solid experience in international tenders, preparing and submitting 7 to 10 dossiers per year for organizations such as the UN, MSF, USAID, and Ministries of Health, on projects worth up to ~$8M.

My added value: an approach that is analytical, results-oriented, and strongly customer-centric. I place particular importance on identifying the root causes of problems and implementing concrete, pragmatic, and sustainable solutions.

Trilingual in French, English, and Spanish.